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Issue in configured RTC process


Pradnya Raste (351424) | asked Aug 16 '13, 4:17 a.m.
edited Aug 16 '13, 10:25 a.m. by Jared Burns (4.5k29)

Hi,

I have some process configured in RTC3.0.1.1 in one of the scenario i am getting error for specific attributes.

example.

process has 5 fields.

Field A drop down - yes, no

Field B & C dates and D drop down - yes/no/maybe

now we have deployed a script on this which says if field A is yes then field b, c & d are mandatory. this is achieved using script and operational behaviour precondition Dynamic Required Attributes

once this was done the data of 600 records/work items is loaded in system. post this we had to change the attribute name of attribute from "D" to "E"

now whenever i create a new record the system responds correctly according to the script. but when i try to update existing record field "A" as yes and update all A, B, C, & E (new name of attribute) i get an error that "Attribute D" is not set and system doesnt allow me to save.

this should not happen as attribute D is renamed to E and we have updated required info in E.

Any suggestions how to resolve this?

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sam detweiler (12.5k6187201) | answered Aug 16 '13, 9:43 a.m.
edited Aug 16 '13, 9:43 a.m.
I opened enhancement 261877 for a similar problem back in april.

unfortunately the dependency check does give you the ability to distinguish between New (create) vs New (update).

I wrote a new advisor to handle this. (copied the product version and added a couple lines of code for handling a new config attribute, and checking the the specified (lack of) state transition New->New vs empty ->New)

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