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Tip: The CLM launchpad links to start the installation of the products do not work in Linux 64 bit distributions

Last Updated: Jan. 16, 2012
Author: Sergio Deras

Summary

In Linux distributions working in 64 bits architectures (PPC, System Z & x86_64) the launchpad loads without problem and the hyperlinks that open the browser work well.  But  the links to launch Installation Manager in order to start the installation do not trigger any action, not even a warning message nor a dialog window. 

More Information

Symptom(*)
Nothing happens when the launchpad links are pressed to start the installation of the products.

Cause
Installation Manager 1.4.x and 1.5.0 need the GTK x32 libraries available in the system to start the GUI, the Linux distributions that are installed on the 64 bits architectures do not install the GTK x32 libraries.

Environment
Linux architectures:

  • PPC64
  • System Z
  • x86_64

Operative System:

  • SLES

Diagnosing the Problem
Try to run Installation Manager that is included in the launchpad. From a terminal try to run the “userinst” command here:
<launchpadDir>/im/<archName>/userinst

If there are not messages in the terminal, you need to install the 32 bits GTK.

Resolving the Problem(*)
Use your software manager system to install these libraries:

  • gtk – the Gimp ToolKit library, libgtk
  • gtk2 – GTK+, The multi-platform toolkit for GUI development
  • gtk_engines – A collection of basic theme engines for GTK+
  • gtkhtml* – An HTML rendering/editing library
  • gtksourceview – syntax highlighting GtkTextView widget
  • gtkspell – Spell checking enhancement for the GtkTextView widget
  • libgtkhtml – Lightweight HTML rendering engine
  • pygtk – Python Bindings for GTK

Check the technotes created by the Installation Manager team for the following Operative Systems:
– SUSE Linux Enterprise Server 11 for System z:
– RHEL 6.0/6.1 (64-bit)

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