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Is there an API between RTC and Remedy?


Eli Shuster (1145) | asked Apr 12 '12, 8:11 p.m.
If there is not is there any way to capture the information from Remedy and submit it into RTC? In the past there was an Email reader for ClearQuest. Is there something similar for JAZZ

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Jorgefelix Siverio (7621414) | answered Apr 13 '12, 9:44 a.m.
If there is not is there any way to capture the information from Remedy and submit it into RTC? In the past there was an Email reader for ClearQuest. Is there something similar for JAZZ


I am also interested in this. We are looking for a way for users to enter a BMC Remedy incident and establish an API that will programmatically create a work item in RTC.

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Gayathri Vikraman (661129) | answered Sep 21 '12, 12:51 a.m.
Does anybody help by providing information on how to Integrate BMC Remedy with RTC?


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Stephen Toop (10112123) | answered Feb 04 '13, 1:17 p.m.
 If you want to use email to create work items in RTC then we at CM-Logic have a solution called JazzConnect-EMAIL.
http://cm-logic.com/jazzconnect-email-reader.html

We are also looking to extend our range of third party integrations and BMC Remedy is one we hear of a lot, is that something you are still interested in?

Thanks
Stephen Toop
CM-Logic 

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