Is there an API between RTC and Remedy?
3 answers
If there is not is there any way to capture the information from Remedy and submit it into RTC? In the past there was an Email reader for ClearQuest. Is there something similar for JAZZ
I am also interested in this. We are looking for a way for users to enter a BMC Remedy incident and establish an API that will programmatically create a work item in RTC.
If you want to use email to create work items in RTC then we at CM-Logic have a solution called JazzConnect-EMAIL.
http://cm-logic.com/jazzconnect-email-reader.html
We are also looking to extend our range of third party integrations and BMC Remedy is one we hear of a lot, is that something you are still interested in?
Thanks
Stephen Toop
CM-Logic