Getting following error when trying to setup Project in RTC

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CRJAZ0106I The request for URL "/jazz/service/com.ibm.team.scm.common.internal.IScmQueryService" was denied with a Not Available status.

Also, while working with Scrum process template, it gives the following error while saving a new plan
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An error occurred during "Save Plan".

item must not be null

on checking the team advisor: It says the operation is not governed by the process

although appropriate rights have been given to the user


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Please let me know how to rectify it.

Thanks & Regards
Seema