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question asked: Apr 04 '18, 2:20 a.m.
question was seen: 835 times
last updated: Apr 05 '18, 12:35 a.m.

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floating license getting unassigned

0
vowner owner (25●8●34) | asked Apr 04 '18, 2:20 a.m.
edited Apr 04 '18, 2:40 a.m. by Fariz Saracevic (919●6●13)

Hi Team,

We are using CLM 6.0.3 and using Rational collaborative Life cycle Practitioner and practitioner floating license for users.

But now some users are reporting that , their assigned license got gone and its appearing as unassigned.

is there any chance to disappear assigned license and any reason if yes.

Comments
Donald Nong commented Apr 04 '18, 3:38 a.m.

How the users determine the assigned licenses are "gone". What symptom?

vowner owner commented Apr 05 '18, 12:14 a.m. | edited Apr 05 '18, 12:25 a.m.

 HI donald,


From the logs we could identify that the user had logged in the application and now when we are checking the details of assigned license, There is no license is assigned to him.
( No check box for any license in Users profile).

Usually we are assigning practitioner (Authorized), Practitioner(Floating license for the users.

Donald Nong commented Apr 05 '18, 12:35 a.m.

I'm not aware of any issues of such kind. Probably another administrator just unassigned the license? You can just simply add it back.

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