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r3 - 2014-12-04 - 21:45:45 -
MaeveOReilly
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WhyDoesDOORsWebAccessRequirementSelectionPickerDisplayBlankBluePageWhenInitiatingLinkRequestUsingRTCEclipseClient
<div id="header-title" style="padding: 10px 15px; border-width:1px; border-style:solid; border-color:#FFD28C; background-image: url(<nop>https://jazz.net/wiki/pub/Deployment/WebPreferences/TLASE.jpg); background-size: cover; font-size:120%"> ---+!! Why does the DOORS Web Access requirement selection picker display as a blank blue page when initiating a link request using the RTC Eclipse client? <img src="https://jazz.net/wiki/pub/Deployment/WebPreferences/new.png" alt="new.png" width="50" height="50" align="right"> %DKGRAY% Authors: Main.IntegrationsTroubleshootingTeam<br> Build basis: IBM Rational Team Concert version 5.0 and later, Rational DOORS Web Access version 9.6.0.1 and later %ENDCOLOR%</div></sticky> <!-- Page contents top of page on right hand side in box --> <sticky><div style="float:right; border-width:1px; border-style:solid; border-color:#DFDFDF; background-color:#F6F6F6; margin:0 0 15px 15px; padding: 0 15px 0 15px;"> %TOC{title="Page contents"}% </div></sticky> <sticky><div style="margin:15px;"></sticky> This page provides details and workaround instructions for an issue that occurs when using the DOORS Web Access (DWA) requirement selection picker. ---++ Symptoms When using DOORS Web Access requirement selection picker, a blank blue page is displayed when attempting to initiate a link request using the IBM Rational Team Concert (RTC) Eclipse client. ---++ Cause The issue is reported and discussed in <a href="https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=322762" target="_blank">defect work item 322762</a> and is the result of a bug in the Eclipse base code. ---++ Solution ---+++ Workarounds Below are different configurations where the problem occurs along with instructions to workaround the issue. First, determine the Eclipse version for your RTC Eclipse client.</br></br> * From the RTC Eclipse client, click *Help -> About Rational Team Concert* * Click on the *eclipse.org* icon to view version information about the Eclipse environment. There may be multiple icons to represent different Eclipse features that are installed in the environment. Locate the version for the Eclipse RCP feature, and complete the instructions associated with your Eclipse version. ---++++ Eclipse 3.6.x 1) Update the *eclipse.ini* -vm setting to use the IBM J9 JVM. The directory path may vary depending on the file location of your Java Runtime Environment (JRE).</br> <verbatim> -vm jdk\jre\bin </verbatim> 2) Save the *eclipse.ini* changes and restart Eclipse ---++++ Eclipse 4.2.x and Eclipse 4.3.x 1) Add the line below under the *-vmargs* identifier in *eclipse.ini*.</br> <verbatim> -Dorg.eclipse.swt.browser.IEVersion=<IE version> </verbatim> </br> The value for the IEVersion setting must match the browser version installed on the system. The workaround will not help if the specified version string does not match the installed version. Settings for the different Microsoft Internet Explorer versions are listed in the Microsoft MSDN documentation under <a href="http://msdn.microsoft.com/en-us/library/ee330730%28v=vs.85%29.aspx#browser_emulation" target="_blank">Browser Emulation </a> </br> </br> 2) Save the *eclipse.ini* changes and restart Eclipse ---++++ Eclipse 4.4 or higher Issue is resolved </br> ---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]] ---+++++!! External links: * [[https://www.ibm.com][IBM]] ---+++++!! Additional contributors: Bryan Hogan ---+++++!! Questions and comments: %COMMENT{type="below" target="WhyDoesDOORsWebAccessRequirementSelectionPickerDisplayBlankBluePageWhenInitiatingLinkRequestUsingRTCEclipseClientComments" button="Submit"}% %INCLUDE{"WhyDoesDOORsWebAccessRequirementSelectionPickerDisplayBlankBluePageWhenInitiatingLinkRequestUsingRTCEclipseClientComments"}% <sticky></div></sticky>
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