<div id="header-title" style="padding: 10px 15px; border-width:1px; border-style:solid; border-color:#FFD28C; background-image: url(<nop>https://jazz.net/wiki/pub/Deployment/WebPreferences/TLASE.jpg); background-size: cover; font-size:120%"> ---+!! <img src="https://jazz.net/wiki/pub/Deployment/WebPreferences/new.png" alt="new.png" width="50" height="50" align="right"/> Why can't I link Rational Asset Manager assets and CLM artifacts? %DKGRAY% Authors: IntegrationsTroubleshootingTeam<br> Build basis: IBM Rational Asset Manager 7.5.1.x, the Rational solution for Collaborative Lifecycle Management (CLM) 4.0.x %ENDCOLOR%</div></sticky> <!-- Page contents top of page on right hand side in box --> <sticky><div style="float:right; border-width:1px; border-style:solid; border-color:#DFDFDF; background-color:#F6F6F6; margin:0 0 15px 15px; padding: 0 15px 0 15px;"> %TOC{title="Page contents"}% </div></sticky> <sticky><div style="margin:15px;"></sticky> This document describes common issues encountered while integrating Rational Asset Manager with Rational solution for Collaborative Lifecycle Management (CLM) applications. ---++ Initial assessment * In order to be able to integrate *Rational Asset Manager 7.5.1.1* and *the version 4.0.x CLM applications*, you need to have at least installed the *TestFix5* (testFix5e-70522) to Rational Asset Manager (contact [[http://www.ibm.com/support/docview.wss?uid=swg27020747][IBM Rational Client support]] to get the fix if you have not yet installed it). * There is no need to apply a test fix if you are using Rational Asset Manager 7.5.1.2 ---+++ Symptoms * When you link a Rational Asset Manager asset to a CLM artifact, only the ID of the CLM artifact or unintelligible characters are displayed in the asset. * When you link a Rational Asset Manager asset to a CLM artifact, the name or summary of the artifact is truncated. * When you link a Rational Asset Manager asset to a Rational Team Concert artifact, the related artifact backlink is not created. ---++ Data gathering and subsequent analysis steps * Does it affect all the linked CLM artifacts? * What characters are contained in the *summary* of the artifacts? * Does the summary contain cyrillic characters or trailing spaces or characters? * Does the summary contain special characters (like: " + ^ ~ < >) ? * Does it affect all the linked assets? * What characters have been used in the *name* of your assets? * Does the name contain double quotes (")? * What are the hostnames of the servers running Rational Asset Manager and Rational Team Concert? ---++ Possible causes * Rational Asset Manager 7.5.1.1 APARs : * [[http://www.ibm.com/support/docview.wss?uid=swg1PM79565][PM79565 - {wi 78059} Wrong characters for work item with cyrillic characters]] * [[http://www.ibm.com/support/docview.wss?uid=swg1PM80195][PM80195 - {wi 78741} 7.5.1.1 backport: Wrong characters for Work Item with cyrillic characters]] * [[http://www.ibm.com/support/docview.wss?uid=swg1PM85690][PM85690 - {wi 72678} Requirements management collection resource only shows ID in the asset]] * [[http://www.ibm.com/support/docview.wss?crawler=1&uid=swg1PM86177][PM86177 - {wi 85372} The OSLC related artifact back link is not created if an asset name contains double quotes]] * Rational Asset Manager and Rational Team Concert are installed on servers that have the same hostname. ---++ Possible solutions 1 Upgrade to *Rational Asset Manager 7.5.1.2*. Here is the link to [[http://www.ibm.com/support/docview.wss?uid=swg24034129][Rational Asset Manager Fix Pack 2 (7.5.1.2) for 7.5.1]] 1 If you cannot upgrade to *Rational Asset Manager 7.5.1.2* at this time, request the *TestFix 14* (testFix14b-79107) or higher for *Rational Asset Manager 7.5.1.1* from [[http://www.ibm.com/support/docview.wss?uid=swg27020747][IBM Rational Client support]] . 1 Avoid using specific characters, especially double quotes (") for your asset names. 1 Review this technote for solving the issue if your Rational Asset Manager and Rational team Concert have the same hostname: [[http://www-01.ibm.com/support/docview.wss?uid=swg21516223][Unable to link an asset to a work item or post work item link in a forum]] ---+++++!! Related topics: * Still need help troubleshooting your integrations issue? Refer to [[Integrationstroubleshooting][Integrations troubleshooting]] for additional topics. ---+++++!! External links: * Rational Asset Manager Fix Pack 2 (7.5.1.2) for 7.5.1: [[http://www.ibm.com/support/docview.wss?uid=swg24034129][http://www.ibm.com/support/docview.wss?uid=swg24034129]] * PM79565 - {wi 78059} Wrong characters for Work Item with cyrillic characters: [[http://www.ibm.com/support/docview.wss?uid=swg1PM79565][http://www.ibm.com/support/docview.wss?uid=swg1PM79565]] * PM80195 - {wi 78741} 7.5.1.1 backport: Wrong characters for Work Item with cyrillic characters: [[http://www.ibm.com/support/docview.wss?uid=swg1PM80195][http://www.ibm.com/support/docview.wss?uid=swg1PM80195]] * PM85690 - {wi 72678} Requirements management collection resource only shows ID in the asset: [[http://www.ibm.com/support/docview.wss?uid=swg1PM85690][http://www.ibm.com/support/docview.wss?uid=swg1PM85690]] * PM86177 - {wi 85372} The OSLC related artifact back link is not created if an asset name contains double quotes: [[http://www.ibm.com/support/docview.wss?crawler=1&uid=swg1PM86177][http://www.ibm.com/support/docview.wss?uid=swg1PM86177]] * [[http://www-01.ibm.com/support/docview.wss?uid=swg21516223][http://www-01.ibm.com/support/docview.wss?uid=swg21516223]] ---+++++!! Additional contributors: Main.FrancoisPanaget ---+++++!! Questions and comments: %COMMENT{type="below" target="WhyAmINotAbleToLinkRAMAssetsAndCLMArtifactsComments" button="Submit"}% %INCLUDE{"WhyAmINotAbleToLinkRAMAssetsAndCLMArtifactsComments"}% <sticky></div></sticky>
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History: r18 - 2014-03-24 - 10:15:47 - Main.lziosi
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