Automatic alerts for failure, service degradation, or exceeded planned utilization
The SaaS services team receives internal automatic alerts, and the team deals with these situations as they arise. Current® monitoring covers the environment (CPU, RAM, disk space, user data storage), and the application to ensure access. When an alert is generated, the operations team begins immediately to address the issue. For CPU, RAM and system Disk space, you are scaled up as needed without additional cost. When you are close to exceeding your allocated user data storage, the SaaS services team adds 100 Gigabyte increments as a monthly cost for the environment. If you exceed your unique user subscription, you are billed for the additional users the following month. The sales representative is also notified of subscription overage, and will contact you to ensure that the subscription is sized to the right number of unique users.