r3 - 2014-05-13 - 03:15:06 - RobbieMinshallYou are here: TWiki >  Deployment Web > CloudDeployment > PatternTroubleShooting

Software Delivery and Lifecycle Patterns Troubleshooting

Authors: RobbieMinshall, XuePoWang
Build basis: Products, editions and versions as applicable

Install

Can not load Database Workload Standard when importing Rational License Key Server Shared Service

Problem: When importing Rational Test Virtualization Server Shared Service user is unable to import com.ibm.greenhat.resultdb-1.0.1.0.zip Solution: rename com.ibm.greenhat.resultdb-1.0.1.0.zip to greenhatdb.zip Note: There are some issues with Database Standards upload on certain versions of Firefox running on Mac
sdlc-install-error.png

Usage

Results database not configured correctly on RTW Desktop and RTVS Shared Service

Problem: Users receives error that schema is incorrect for Results Database Solution: Redeploy the RTVS Shared Service. Make sure to uncheck and recheck the Database Workload Standard and set to 'GreenHat ResultDB Standard'. Note if this is checked by default it is still necessary to uncheck and recheck the radio button due to a defect in IBM Pure Application System
Checking settings
rtvs_error.png
Redeploying RTVS to ensure schema is applied
RTVS_Error_fix.png

Troubleshooting firewall on License Key Server Shared Service

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