todo.png Troubleshooting Jazz product integrations with System Architect

Authors: StefanHjalmarsson
Build basis: Rational System Architect 11.4.2.x and Rational Team Concert 4.0.x

This page details some of the common error messages that you can encounter and their solutions, when integrating Rational Team Concert (RTC) with Rational System Architect (SA).

.NET not installed

The following error will show up when you have not installed .NET 3.5.

When in the Service Providers window of System Architect, the error that responds to this scenario is:

The root service URL "https://myserver:9443/ccm/rootservices" provided cannot be contacted. Please make sure the server is started and a valid URL is specified for it.

  • Setup SA to consume RTC:

Set-up: RTC consuming System Architect

Specify the encyclopaedias that can be consumed. RTC consuming SA setup:


Start the SA publishing server

Ensure that the System Architect publishing server is running.


Start SA server problem II:

Making friends - RTC consuming System Architect

There are 5 letters in this diagram, but I am not sure why?
Make Friends with RTC consuming SA:


RTC consuming SA, associate RTC with SA:


Trustworthiness with the integration

  • Cleaned up trust in firefox:

Create a consumer in RTC

* create rtc consumer key:

Note the consumer key

* consmer key:

Configuring the SA service provider

SA consuming RTC part I:


SA consuming RTC part II:


Where are the diagrams, links and link symbols?

Where are the diagrams?:

After completing all the above steps to configure the integration, one of the last hurdles that you can fall over is where you cannot see your diagrams in the OSLC rich hover.


Let SA publish the diagrams:


Why do I not see the links in SA?


Let SA show link symbols:


Related topics: Deployment web home

External links:

Additional contributors: MaeveOReilly, PaulEllis

Topic attachments
I AttachmentSorted ascending Action Size Date Who Comment
Pngpng consumerkey.png manage 2.1 K 2013-10-29 - 18:06 PaulEllis consmer key
Jpgjpg creatertcconsumer.JPG manage 97.7 K 2013-10-29 - 18:05 PaulEllis create rtc consumer key
Jpgjpg diagram.JPG manage 30.3 K 2013-10-29 - 18:22 PaulEllis Let SA publish the diagrams
Jpgjpg dotnet.jpg manage 37.5 K 2013-10-29 - 12:29 PaulEllis System Architect error when .net 3.5 is not installed
Jpgjpg finalwhere.JPG manage 52.0 K 2013-10-29 - 18:21 PaulEllis Where are the diagrams
Jpgjpg OSLClinkchapter.JPG manage 55.0 K 2013-10-29 - 18:23 PaulEllis Let SA show link symbols
Jpgjpg saconsumingrtc.JPG manage 69.9 K 2013-10-29 - 18:07 PaulEllis SA consuming RTC
Jpgjpg saconsumingrtc2.JPG manage 50.4 K 2013-10-29 - 18:11 PaulEllis SA consuming part II
Jpgjpg setupconsumer.jpg manage 60.6 K 2013-10-29 - 13:05 PaulEllis RTC consuming SA setup
Jpgjpg setupconsumer2.jpg manage 76.4 K 2013-10-29 - 13:08 PaulEllis Setup SA to consume RTC
Jpgjpg setupconsumer3.jpg manage 64.4 K 2013-10-29 - 13:15 PaulEllis SAPublishingServer
Jpgjpg setupconsumer4.jpg manage 92.9 K 2013-10-29 - 13:31 PaulEllis MakeFriendswith RTC consuming SA
Jpgjpg setupconsumer5.jpg manage 40.4 K 2013-10-29 - 14:05 PaulEllis RTC consuming SA, associate RTC with SA
Jpgjpg setupconsumer6.jpg manage 25.4 K 2013-10-29 - 14:07 PaulEllis Start SA server problem II
Jpgjpg trust2.JPG manage 51.9 K 2013-10-29 - 18:01 PaulEllis Cleaned up trust in firefox
Jpgjpg whynolinksinsa.JPG manage 39.3 K 2013-10-29 - 18:22 PaulEllis Ehy do I not see the links in SA
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