r1 - 2014-03-27 - 05:24:34 - Main.amanoYou are here: TWiki >  Deployment Web > DeploymentTroubleshooting > DataCollectionandSupportResources > GuideForPSR

todo.png Guideline of using "Problem Steps Recorder"

Authors: TakehikoAmano
Build basis: None

There is a utility called "Problem Steps Recorder" on Windows 7 and 8. This utility records application operations with automatic GUI screen capture. This is useful to report the problem to IBM support team so that they can understand the problems, and how to reproduce the problem.

Using Problem Steps Recorder

To use this tool is very simple.

1. Enter "psr" at "Start" -> "Run...", or run this utility from command line interface.

2. Press "Start Record"

  • PSR start recording:
    psr-start-recording.png

3. Run the application to reproduce the problem. Optionally, you may enter comment during the capture.

4. Press "Stop Record". The dialog will pop up to save the recording.

  • PSR stop recording:
    psr-stop-recording.png

The record is saved as .zip file which contains self-contains .mht file.

Before sending the file

The "psr" utility do not capture input. You may need to supply additional comment to the file (or enter comment during the capture). Make sure the captured screenshots are correct before sending to IBM. If it contains confidential information, be sure to mask the information.

External links:

Topic attachments
I Attachment Action SizeSorted descending Date Who Comment
Pngpng psr-start-recording.png manage 18.1 K 2014-03-27 - 05:18 UnknownUser PSR start recording
Pngpng psr-stop-recording.png manage 14.0 K 2014-03-27 - 05:14 UnknownUser PSR stop recording
Edit | Attach | Printable | Raw View | Backlinks: Web, All Webs | History: r1 | More topic actions
 
This site is powered by the TWiki collaboration platformCopyright © by IBM and non-IBM contributing authors. All material on this collaboration platform is the property of the contributing authors.
Contributions are governed by our Terms of Use. Please read the following disclaimer.
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.