r2 - 2019-04-25 - 19:37:20 - JerrySaulmanYou are here: TWiki >  Deployment Web > ELMSaaS > FeaturesBreakdown

Features Breakdown todo.png

Authors: JerrySaulman, StevenBeard

SaaS Levels Comparison

Table 1. Comparing SaaS levels of service.

Feature Base Extended
SAAS OFFERINGS
   * Engineering Lifecycle Management Services
   * IBM Engineering Requirements Management DOORS Next SaaS
   * IBM Engineering Workflow Management SaaS
   * IBM Engineering Test Management SaaS
   * IBM Engineering Lifecycle Optimization - Engineering Insights SaaS
   * IBM Engineering Workflow Management Contributor SaaS
X X
   * IBM Engineering Lifecycle Management Base SaaS, which includes: 
        * Engineering Lifecycle Management Services
        * IBM Engineering Lifecycle Optimization - Engineering Insights SaaS
        * IBM Engineering Systems Design Rhapsody - Design Manager SaaS
  X
SECURITY COMPLIANCE
Choice of approved data centers X X
IPSec site-to-site VPN connection Add-on with extra cost Add-on with extra cost
SAAS HOSTED IMAGE SET UP
Non-English version By request By request
Scaling included in the base X X
IBM Engineering Requirements Management DOORS Next SaaS, IBM Engineering Test Management SaaS, configuration management and global configuration management Add-on with extra cost X
Creation and provisioning of hosted image X X
Capacity to integrate with in-house deployed tools Using a virtual private network add-on, or by opening the firewall. X
SETUP SERVICES
Open LDAP and dedicated directory for user authentication X X
Use of customer LDAP for user authentication X
Customer provided URLs and certificates X

Base and Extended service levels

Table 2. Comparing ELM SaaS service offerings

Feature Base Extended
INFRASTRUCTURE AND HOSTED IMAGE SUPPORT
Base Data storage 25 gigabytes 200 gigabytes
24 x 7 support (severity 1 outages) X X
24 x 5 support X X
Service-level objective availability is 99.9% X X
Monitoring services and metrics for capacity planning X X
Patch and upgrade installation X X
Daily backup and recovery X X
Patch and upgrade installation on your schedule X
SERVER SIDE CUSTOMIZATIONS
Examples of Server Side Customizations that can be considered include: 
   * LTPA (lightweight third party authentication) time-out changes
   * Custom Report Templates that need to be installed on the server.
   * Custom Widgets
Note: Each request is considered individually
  X
Secure, single-tenant instance of dedicated cloud space on the public internet   X
Secure, single-tenant Virtual Private Cloud instance of dedicated cloud space, connected directly to your internal network with an encrypted virtual private network tunnel   available for additional cost
SOFTWARE UPGRADES
Software upgrades 7 days customer notice for major upgrades Coordinated with the customer; requires downtime over a weekend
New product version upgrades and fixes are part of the base service X X
Product version upgrades are released to SaaS within 45 days of the release X X
iFixes per pre-defined schedule. X X
CLIENT MANAGEMENT
Client Engagement X X

Related topics: Engineering Lifecycle Management SaaS home, Deployment web home, Deployment web home

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