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Authors: JerrySaulman, StevenBeard

Provisioning and Configuration Services (additional fees apply)

IBM provides a variety of services in order to provision, stand up and allow access to our customer's IBM Engineering Lifecycle Management (ELM) Base SaaS and IBM Engineering Lifecycle Management Extended SaaS environments. These are optionally included for additional fees as part of the Professional or Enterprise tiers. Cloud delivery services includes:

IBM Collaborative LifeCycle Management on Cloud VPC

With this Cloud Service, IBM will construct and configure a ELM Base tier deployment into a Virtual Private Cloud environment, isolating and allocating resources dedicated to Client use. This is a prerequisite for other Cloud Services when noted. The VPC is available via internet connection.

IBM Engineering Lifecycle Management Base SaaS Configuration Management

This Cloud Service will enable configuration management capability in a Engineering Lifecycle Management (ELM) Base SaaS tier deployment. With this service, configuration management capabilities may be enabled for IBM Engineering Requirements Management DOORS Next SaaS, IBM Engineering Test Management SaaS, or be enabled for Global Configuration Management capability for IBM Engineering Lifecycle Management Base SaaS. Associated capabilities (such as Lifecycle Query Engine) are also enabled. The prerequisite for this service is IBM Engineering Lifecycle Management Base SaaS VPC.

IBM Engineering Lifecycle Management Base SaaS Data Import

With this set-up service, IBM will perform a data import during the deployment of an ELM Base SaaS environment. This import will only be supported from versions of CLM 5.0.2 or later, otherwise additional fees and services will be required. The total amount of data imported is limited to a maximum of 300GB for both the database and storage. If the destination environment domain name is different than that of the data source, a data domain name change procedure will also be performed.

IBM Engineering Lifecycle Management Base SaaS VPN

With this set-up service, IBM will add, manage and operate a site to site Virtual Private Network to an ELM Base SaaS tier. The VPN provides a private tunnel between the cloud hosted environment and a Client's enterprise network. The Client's cloud hosted instance will be hidden from the public internet. The VPN will enable integration with other Client systems without the need to open sensitive firewall ports. The prerequisite for this service is IBM Engineering Lifecycle Management Base SaaS VPC.

IBM Engineering Lifecycle Management Base SaaS AD/LDAP

This set-up service will establish a connection to Client's enterprise Active Directory or LDAP service from an ELM Base SaaS tier deployment. This integration will enable user authentication against a Client's enterprise LDAP directory service. The prerequisite for this service is IBM Engineering Lifecycle Management Base SaaS VPC.

Additionally, you may order one or multiple environments to be created for your use in managing your IBM ELM SaaS offering. These include: test, sandbox, and user acceptance testing environments. The following chart outlines the specifics of each.

Environment VPC Specifications Access Methodology Config/Topology Restrictions Subscription Notes Limitations SLAs/SLOs Backups
Test Same VPC as Production Same Access as Production Same as Production Management via Change Mgmt Process; 1 major change allowed per month N/A No resource monitoring, only minimum resources provided N/A Provided
Sandbox Same VPC as Production Same Access as Production   Free access to make desired changes, updates, customizations and restarts N/A No resource monitoring, only minimum resources provided N/A Provided
User Acceptance Testing Different cloned copy of production environment in separate VPC Access Provided via SSL VPN Same as Production Names are unchangeable, identical to production Available on month-to-month basis, minimum 1 month required No site-to-site VPN, no resource monitoring N/A N/A

Related topics: Engineering Lifecycle Management SaaS home, Deployment web home, Deployment web home

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