Limitation: Screen capture tool does not work on macOS

Author: Sharoon Shetty Kuriyala
Last updated: 18 May 2017
Build basis: Rational Team Concert 5.0.2, 6.0, 6.0.1, 6.0.2, 6.0.3, 6.0.4

Problem

The work item editor in the web client provides the ability to take screen captures and attach them to work items. The screen capture tool is a separate Java application that requires Java Web Start to run. On macOS, if you run the downloaded JNLP file by using Java Web Start with JRE 1.6, 1.7 or 1.8, the following exception occurs: org.eclipse.swt.SWTException: Invalid thread access. This error is caused by a limitation with JNLP, which is a known Java issue.

Related information

Work Item 417788
Tip: Work Item Screen Capture
Oracle bug JDK-8078230
Oracle bug JDK-8147056

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