Troubleshooting synchronization problems

To resolve a problem, you must collect as much information as possible about a problem. Common synchronization issues that require additional information include blocked synchronizations and error messages that do not display long enough to be read.


What to do next

Review any error messages and logs to determine what the problem is. For a list of common problems and suggested workarounds, see Synchronization errors. Fix the problem, and then run the synchronize operation again. The new synchronization starts from the last synchronization root that was successfully synchronized during the failed or blocked attempt.

Note: In addition to the message in the log, a synchronization stack trace log is created for the error. This log provides additional information that can help IBM® Software Support interpret the error and resolve the problem. When reporting a problem, include a description of how to reproduce the failure and attach the stack trace log.

video icon Video channel
Software Education channel

learn icon Courses

IoT Academy
Skills Gateway

ask icon Community forums library

support icon Support

IBM Support Community
Deployment wiki