Viewing log files

The ClearQuest® Gateway, batch synchronization tool, and Jazz™ Team Server generate log files, which contain information to help you troubleshoot problems with the ClearQuest Synchronizer.

About this task

The ClearQuest Gateway log file (cqgateway.log) is stored in the install-directory\gateway\tomcat\logs directory. The batch synchronization tool log file (synctool.log) is stored in the install-directory\gateway directory. The syncToBridgeTool log file (syncToBridge.log) is stored in the install-directory\gateway directory.

By default, the log files contain messages of severity level Warning and higher. You can modify the logging behavior by editing the log4j.properties file in the install-directory\gateway directory.

You can also enable logging of ClearQuest Synchronizer information in the Jazz Team Server log file by performing the following steps:

  1. Navigate to the \Jazz Team Server-install-directory\server directory.
  2. Stop the Jazz Team Server by running the server.shutdown script.
  3. Edit the log4j.properties file in the \Jazz Team Server-install-directory\server directory to include the following line: log4j.logger.com.ibm.team.interop=DEBUG.
  4. Start the Jazz Team Server by running the server.startup script.

video icon Video

Jazz.net channel
Software Education channel

learn icon Courses

IoT Academy
Skills Gateway

ask icon Community

Jazz.net
Jazz.net forums
Jazz.net library

support icon Support

IBM Support Community
Deployment wiki