Troubleshooting and getting help for Jazz Team Server on IBM i

Jazz™ Team Server logs informational, warning, and error messages that you can use to troubleshoot, and which you might need when you report a problem.
The log4j.properties file controls the log file location and format, and you can find this file at JazzInstallDirectory/server/conf/jts and JazzInstallDirectory/server/conf/ccm. By default, Jazz Team Server records messages in the WebSphere® Application Server log files, and also in a separate jts.log and ccm.log file. For WebSphere Application Server V8.5, these log files are located in a directory with a name that is similar to this:
  • /QIBM/UserData/WebSphere/AppServer/V85/Base/profiles/your_WAS_instance/logs
This log contains only Jazz Team Server messages and is not automatically cleared, so you should delete it periodically when it gets too large.
The WebSphere Application Server V8.5 files are located in the logs directory for your server profile and server instance, in a directory with a name that is similar to this:
  • /QIBM/UserData/WebSphere/AppServer/V85/Base/profiles/your_WAS_instance/logs
  • /QIBM/UserData/WebSphere/AppServer/V85/Base/profiles/your_WAS_instance/logs/your_WAS_instance
To troubleshoot, start with the SystemOut.log and the SystemErr.log files, although other logs in that directory might also contain helpful information. These logs contain both WebSphere Application Server messages and Jazz Team Server messages. Note, however, that when one of these logs reaches 1024 MB, the WebSphere Application Server automatically closes and saves it as one historical log. You can change this action in the WebSphere Application Server Administration Console by performing the following steps:
  1. Within the WebSphere Administration Console, select Troubleshooting.
  2. Select Logs and Trace.
  3. Select JVM Logs.
  4. Configure the maximum log size and the maximum number of historical files to keep, according to your preferences.
Note: For guidance on more effective bug reporting, see How to Report Bugs Effectively.
For information about Rational® Developer for i see the Support Community: IBM Support. For more information about any required Power Systems™ server PTFs, complete the following steps:
  1. Open the Remote System Explorer perspective. The name of the current perspective is displayed in the upper left corner of the title bar for the Window. To open the Remote System Explorer perspective, click Window > Open Perspective > Other, and then select Remote System Explorer from the list.
  2. Create a connection to IBM® i by expanding New Connection > IBM i.
  3. Expand your new connection and right-click IBM i Objects. Select Verify Connection from the menu. A dialog box is displayed that shows which required PTFs are already installed on the system and which ones are missing.

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