Using the screen capture tool

The rich text editor of the quality management application, enables the user to take screen captures directly from the browser and attach them to rich text fields. The screen capture tool is a separate Java™ application that requires Java Web Start to run.

Before you begin

To use the screen capture tool, your computer must have:
  • The latest version of the Java Runtime Environment

  • A modern web browser (see System requirements for CLM for more information)

    • Tip: In Firefox, the rich-text editor supports copying and pasting images. Use your operating system's print screen capability and paste the image into the rich-text editor to insert a screen capture without using the screen capture tool.
Restriction: The screen capture tool is not yet compatible with the 64-bit Java Runtime Environment (JRE), though it will run on the 32-bit JRE installed on a 64-bit operating system. On Windows 7, the 64-bit version of Internet Explorer is not compatible with the screen capture tool. This applies to 64-bit builds of Firefox for Linux, also. To troubleshoot potential server environment issues on a production server, contact your systems administrator.
Important: If the Engineering Test Management server is running behind a proxy, the service /service/com.ibm.rqm.planning.common.service.rest.IScreenCaptureDownloadService must be whitelisted for the screen capture tool to function. For more information, see the Troubleshooting section in Work Item Screen Capture (Web UI) on Jazz.net.

About this task

The screen capture tool is available wherever the rich text editor is. To use it, click the tool's icon, which is shown as a camera in the rich text editor's control bar.

Procedure

  1. The first time you run the screen capture tool in a browser, some configuration is required.
    1. A notification window will open, explaining that the file rqm_screencapture.jnlp will be downloaded and run by Java Web Start. This window can be disabled by checking the Don't show again box, or by toggling the warning preference option in the Editors section of a user's preferences for the quality management application.
    2. Once the file is downloaded and ready to run, accept the application signature.
  2. After configuration, a capture frame and control panel open. Drag the corners of the frame to define what part of the screen to capture; use the control panel to create, annotate, and save the image.
  3. When finished, just as with textual changes, save the artifact that contains your image.

What to do next

To troubleshoot issues configuring and using the screen capture tool, review the "Before you begin" section of this topic, and see the information in the related links.

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