Log file locations

If you encounter errors or exceptions, you can use the log files and application logging to research the issues and find resolutions. The log file names are qm.log, ccm.log, rm.log, jts.log, dcc.log, gc.log,ldx.log, lqe.log, and rs.log.

Log files

If you are using an Apache Tomcat server that is started with server.startup.bat, the default xxx.log file location is Install Dir/server/logs.

If you are using IBM® WebSphere® Application Server, the default xxx.log file location is WebSphere Install Dir/profiles/AppSrv01/logs.

The location of the xxx.log file is determined by the log4j.properties file in the JAZZ_HOME/xxx directory. The default setting for the xxx.log file is log4j.appender.logfile.File=logs/xxx.log. For example, the default setting for the jts.log file is log4j.appender.file.File=logs/jts.log.

If you are using a Jazz™ Authorization Server for Jazz Security Architecture single sign-on, there are additional log files in JazzAuthServer_Install_Dir/JazzAuthServer/wlp/usr/servers/jazzop/logs. If there are errors in the log files, you can copy the error code, for example, CWIML4537E and search the following documentation to get explanation about the error and actions you can take to resolve the problem: https://www.ibm.com/support/knowledgecenter/SSAW57_8.5.5/com.ibm.websphere.messages.doc/com.ibm.ws.wim.util.resources.WimUtilMessages.html.

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