Fixing proxy and firewall issues

If you use remote help to access product help content from a web-based help system through a proxy server, you must manually configure the proxy settings. If you are unsure whether you use a proxy server, try to open the help system in an external browser and from your product. If you can open the help system in an external browser but not from your product, configure the proxy settings.

Before you begin

Collect this information about your proxy server:
  • The HTTP proxy or SSL proxy
  • The SOCKS proxy
  • Non-proxied hosts
  • Proxy authentication information


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