Fixing proxy and firewall issues

If you use remote help to access product help content from a web-based help system through a proxy server, you must manually configure the proxy settings. If you are unsure whether you use a proxy server, try to open the help system in an external browser and from your product. If you can open the help system in an external browser but not from your product, configure the proxy settings.


  1. Verify that missing proxy settings are causing the issue by trying to open the help in an external browser from your product:
    1. Click Window > Preferences > Help.
    2. To specify how to open the help, for the Open help contents option, select In an external browser. Click OK.
    3. Click Help > Help Contents. If the help system opens correctly in the default browser for the computer, configure the proxy settings for your system. If the help system does not open correctly, verify that you are connected to the Internet.
  2. Collect this information about your proxy server:
    • The HTTP proxy or SSL proxy
    • The SOCKS proxy
    • Non-proxied hosts
    • Proxy authentication information
  3. See the proxy configuration information in Network Connections.

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