Troubleshooting and support

Learn how to troubleshoot the product.
General product troubleshooting
There are a number of self-help information resources and tools to help you troubleshoot problems.
Log file locations
If you encounter errors or exceptions, you can use the log files and application logging to research the issues and find resolutions.
Error messages for ELM
You can find information about how to troubleshoot errors by searching the list of messages.
Using the IBM® Support Assistant Lite to gather diagnostic information
The IBM Support Assistant Lite utility collects information about your Jazz™ Team Server environment and stores the information in a .zip archive file. You can then send the archive file to IBM Support so that they can help diagnose and fix problems.
Troubleshooting Jazz Team Server
You can use the administrative web interface to troubleshoot server issues.

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