Error with widgets in RTC
Hi,
I have the CLM Products (v4.0) installed on a Websphere server, served by DB2 databases. Both RQM and RRC work fine and the widgets on the dashboards load correctly for these products.
However in RTC, all RTC projects have a problem loading the widgets. On the dashboards I get the following error:
An error occurred while loading the widget.
If I try add a new widget I get the following error:
Failed to add widget: Unable to load https://testserver:9443/ccm/viewlet/com.ibm.team.dashboard.viewlets.web.persona?dojo.preventCache=1357653772751 status:500
Can anyone shed any light on why I am hitting this issue. Any idea what I can do to fix this problem?
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Accepted answer
Hi Anthony,
Ralph is correct.
Please go to the respective Admin Web UIs for the JTS & CCM servers and check to see if there are any server configuration errors. The error you received seems to indicate that the Dashboards component was not installed properly in your CCM server.
Please open a work item against the "Jazz Foundation" project and file it against "Web UI\Dashboards" with all of the pertinent details:
https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.newWorkItem
Ralph Schoon selected this answer as the correct answer
Comments
Anthony Paul
commented Jan 16 '13, 12:52 p.m.
Hi,
I have run the diagnostics on both the JTS server and the CCM server and it shows no errors.
Which log files should I have a look at and what am I looking for in them?
Is there anything else I could try.
Please search the WebSphere profile for .log files. It should be easy enough to locate them. There are logs related to the applications named ccm.log, jts.log etc. and there are WAS log files as well. It is worth looking at all of them.
Which versions of WAS are you using?
Anthony Paul
commented Jan 21 '13, 10:08 a.m.
Hey I just checked the WAS server and we are running version 7.0.0.23.
I have now got access to the WAS logs so will have a look and see what I can find.
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One other answer
Hi,
I was trying to fix this error:
https://jazz.net/forum/questions/107569/crrdv0015e-the-report-query-results-cannot-be-displayed-and-error-initializing-reports-service-error-messages
And I ran the command:
repotools-jts -reindex
To see if it fixed that issue. It didn't BUT it did fix this one :)
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Your answer
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Comments
Hi does anyone have an answer to this please.
Have you checked the diagnostics on the JTS and on CCM? I would also suggest to look into the WAS logs to get more details, I am not sure what happens here, but a 500 is quite serious.