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setting up RRDI 2.0

Milan Krivic (98010172140) | asked Nov 06 '12, 3:43 a.m.

we have installed RRDI 2.0 for the first time to use it with CLM When we wanted to run the

we didn't get possibility to create admin user, we only get the logon screen which looks like that the user admin has been already created and we can just log in and put information about login details.

RRDI logon

Can anyone please help.


5 answers

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Michael Fox (61643) | answered Nov 06 '12, 8:33 a.m.
hi Milan,

Did you run the server.config script before starting Setup?  After you start the Setup Server, you need to run that script before you go to the /rrdi/setup web page.  That script is where you enter the full DNS name of your Setup Server (you really should not use localhost) and the user credentials you want to use.

There is documentation on this process at:

Mike Fox

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Milan Krivic (98010172140) | answered Nov 07 '12, 6:30 a.m.
edited Nov 07 '12, 6:31 a.m.
Hi Michael,

you were right. I didn't run server.config after installation. Now, everything works well.

One more thing regarding accessing through jazz part to RRDI:

I created some report on RRDI, and when I wanted to deploy it to RTC Project Area, I went to report resources to create custom report from resource.
When I clicked that, I got following message:

Cannot reach the IBM Rational Reporting Server. Please check network connectivity and verify the server location is correct and the server is running.

What this is about? Maybe I put wrong path in some settings or?


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Michael Fox (61643) | answered Nov 07 '12, 10:54 a.m.
hi Milan
 I would guess that your RTC is not able to communicate with the Report Server correctly.  Did you set that up following the procedure in

There is also relevant material in

One other question, I assume your reports work correctly when you run them directly from the Cognos web portal page? 


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Milan Krivic (98010172140) | answered Nov 07 '12, 11:40 a.m.
 Hi Mike,

reports work correctly when I log in in Cognos web portal page.

I also read this article, and I have done what is asked to do:

and this is my post regarding this problem:

I setup all necessary steps from this link:

I also succeeded in displaying report at Cognos RRDI portal as you asked me.


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Milan Krivic (98010172140) | answered Nov 08 '12, 10:48 a.m.
Hi Mike,

I found out what was the problem. I created SSL certificate on wrong WAS profile. Instead of CLM WAS profile, I created certificate on RRDI was profile.

Now, everything works well and perferct.

Thanks, and regards,

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