Data Collection Job Status fails
12 answers
This would be a great subject for a library article. Would love someone from the Jazz team to put together a note on what the settings should be and how they work. Things like the user and roles on the server and/or projects, the authentication methods and what they should be, and how this should look when stand alone and with RRDI.
Additionally, I would love the set up process to make any changes necessary - we specify an ETL user account during set up but the disabled ADMIN username is still dotted everywhere in the data collection advanced settings. I can't work out if this is even important or not, or if the data collection jobs are still working.
You can re-configure the time they run by entering an integer value under Reports -> Data Warehouse Connection -> Data Warehouse Snapshot Time, but midnight (off hours) is best (as it does put some stress on the applications), unless you have some scheduled maintenance that you know will interfere with the job (ie - database goes down at midnight for some maintenance task).
I'm glad the jobs are running now!
Comments
So the jobs will run automatically at midnight? Do i need to set the account that it uses or is that controlled automatically by RTC?
Can the ID be reset to one of the 'dummy' user IDs ? (e.g. ccm_user) We just moved to 4.0.1 and our dw jobs (in ccm ) are failing with "peer not authenticated". The ID being used doesn't have any collector license and it's an LDAP ID that we've setup for lots of other purposes. Having its password in lots of places makes me twitchy (not for security, but just the possibility of overlooking if the password should ever be reset).
TIA -- Kevin
I would advise against using one of the other functional users (ie - ccm_user) as the ETL user. Those users are dedicated to other tasks and should not be designated for other activities.
Comments
Okay. I changed the User ID to my login User ID and the jobs are now running. The first few have already passed.
How is this supposed to work in real life? Will I have to run the jobs whenever the user needs reports or is there some way to allow users to run the jobs themselves?
We only have one Data Collector license.
In any case, Thank you very much for your support.
Comments
It was set to JTS. I changed it to Form and now on the Data Collection Jobs screen the field indicates User ID and Password but it's still showing the consumer key not the User ID.
Is the ETL user the same as the Data Collection User that's shown on the Warehouse Connections screen or should it be the User who is trying to run the reports?
Is the Warehouse Connection user (ADMIN) the account that automatically runs the Jobs everyday as opposed to the user who manually runs the jobs on demand?
Comments
Not Seeing User ID. I have a screenshot but an unable to upload at this time.
"sorry, file uploading requires reputation >60"
Is there some other way to get the file to you?
If I select the Data Warehouse Connection, I do see some configurations settings like Data Collection User or Consumer key. But this field is not changeable.