ClearQuest RTC Error on Sync....What does Error CRRTC4525E mean ?
Using the ClearQuest[8.0.0.4]<--->RTC[4.0.0.1] synchronizer, I have setup the mapping for just about all the fields between the two tools(working well syncing basic defect items to work items etc..)...
When trying to set up the mapping of clearquest notes entries to RTC comments, I get an error (in the Eclipse sync status window:) Outgoing at 10/8/12 2:16:41 PM EDT Error occurred: java.lang.RuntimeException: com.ibm.team.interop.service.managers.clearquest.common.InteropException: CRRTC4641E: Error processing CQ record SAMPL00000045. null com.ibm.team.interop.service.managers.clearquest.common.InteropException: CRRTC4641E: Error processing CQ record SAMPL00000045. null Looking at the tomcat session that is open, I get a little more: 08 Oct 2012 12:18:26,298 [Change Event Processor for localhost(9444)] ERROR com.ibm.rational.interop.level1 - Exception com.ibm.team.interop.service.managers.clearquest.common.InteropException: CRRTC4525E: There was an error parsing the Notes_Log field. If you are not using the standa rd Notes package, you should probably not synchronize notes. at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHandlerUsingRestClient.formatNotes(JazzInteropEventHandlerUsingRestClient.java:211) at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHandlerUsingRestClient.stateBasedOnSyncRule(JazzInteropEventHandlerUsingRestClient.java:2 83) at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHandlerUsingRestClient.handleUpdateEvent(JazzInteropEventHandlerUsingRestClient.java:800) at com.ibm.rational.connector.cq.common.jazzgateway.JazzGateway.update(JazzGateway.java:119) at com.ibm.rational.connector.cq.gateway.CQChangeEventProcessor.processChangeRecord(CQChangeEventProcessor.java:97) at com.ibm.rational.connector.cq.gateway.CQChangeEventProcessor.run(CQChangeEventProcessor.java:139) Caused by: java.lang.StringIndexOutOfBoundsException at java.lang.String.substring(String.java:1093) at com.ibm.rational.connector.cq.teamapi.common.internal.CQNoteEntry.parseContents(CQNoteEntry.java:166) at com.ibm.rational.connector.cq.teamapi.common.internal.CQNoteEntry.parseCQContents(CQNoteEntry.java:141) at com.ibm.rational.connector.cq.common.jazzgateway.JazzInteropEventHandlerUsingRestClient.formatNotes(JazzInteropEventHandlerUsingRestClient.java:208) ... 5 more In looking at the online link provided in the error's ooutput in Eclipse client, it directs me to: https://jazz.net/help-dev/clm/index.jsp?topic=%2Fcom.ibm.messages.CLMic%2FCRRTC4641E.html which is blank(not helpful) in looking at the error that comes up each time during outbound sync tries... I have the Notes 5.1 CQ Package(Schema is an OOTB defect tracking schema, not customized at all) Anyone have any suggestions ? Fred Bickford |
2 answers
Fred --
You might also want to check out this help topic: Mapping comments to notes log entries. Let me know if this topic helps or if we need to add anything to it to make it clearer. Ken |
Hi Fred,
In the synchronization rule, did you set the "Value Transformer" field to "Work Items Comments Transformer"? If not, you could look at the same synchronization rules to see how to map the Comments/Notes_Log fields. Sample synchronization rules are located in the /gateway/sample/syncRules directory. If the synchronization rule looks correct, could you tell me if this error is happening for every record that is synched? Is there something unique about the RTC comments that could be causing a problem (any special characters, for example)? Could you share the contents of your RTC comments? |
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