A lot of error message CRRTC4720E.

Hi, you have a lot of this error message in our ccm.log file:
2012-09-24 23:59:08,846 [ ccm: AsynchronousTaskRunner-1] ERROR com.ibm.team.interop - CRRTC4720E: Exception during periodic outgoing synchronization
We will like to have some details about this error message.
Thank you in advance for your cooperation.
13 answers

Error CRRTC4720E happens when the Interop service, likely for ClearQuest synchronizer (but could be for interoperation with some other external tool) hits an error in its processing. In the original error reported here, it was apparently due to a sync rule referring to a missing external repository connection item. This is very early in the sync process, so it would not be creating any new items, and thus would not be responsible for increasing paging space.

Hi Matthew,
'500 Error' id a main problem. We are going to upgrade WAS from 7.0.14 to 7.0.0.25 hoping that it helps with this error. All other ideas, would be appreciated.
Thank you,
'500 Error' id a main problem. We are going to upgrade WAS from 7.0.14 to 7.0.0.25 hoping that it helps with this error. All other ideas, would be appreciated.
Thank you,

Exception references to a record not found in database
2012-10-03 00:00:59,652 [ ccm: AsynchronousTaskRunner-4] ERROR com.ibm.team.interop
- CRRTC4720E: Exception during periodic outgoing synchronization
com.ibm.team.repository.common.ItemNotFoundException: CRJAZ0215I The following record was not found in the database: com.ibm.team.intero.common.internal.impl.ExternalRepositoryConnectionHandleImpl@534c534c (stateId: <unset>, itemId: [UUID _RJ_e4FrFEeCyosYWBTWsuA], origin:
<unset>, immutable: <unset>)
Any ideas? Thank you
2012-10-03 00:00:59,652 [ ccm: AsynchronousTaskRunner-4] ERROR com.ibm.team.interop
- CRRTC4720E: Exception during periodic outgoing synchronization
com.ibm.team.repository.common.ItemNotFoundException: CRJAZ0215I The following record was not found in the database: com.ibm.team.intero.common.internal.impl.ExternalRepositoryConnectionHandleImpl@534c534c (stateId: <unset>, itemId: [UUID _RJ_e4FrFEeCyosYWBTWsuA], origin:
<unset>, immutable: <unset>)
Any ideas? Thank you
Comments

Hi Luba & Sylvain,
Could you please confirm to me if you are using the ClearQuest Synchronizer in your environment? If not, are you using a different connector for some kind of integration?
If you are using the ClearQuest Synchronizer, are you seeing any synchronization errors? Does the gateway show any problems?
If you are integrating with another product such as ClearQuest, do you have an external repository created? Do you have sync rules created? I would double-check those to make sure they look correct.
Have you noticed any other sort of problems, or is this more of an annoying message that appears in the logs?
Thank you.

Also, is there any more stack trace information in the log besides the lines you posted?
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