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DoorsException: Jazz authentication failed for remote systems


Zuy Tran (313) | asked Sep 25 '12, 11:40 p.m.

I have JTS and DOORS NG beta 4 with MS SQL as backend.  Everything work fine when I run DOORS NG client locally (where JTS is installed).  But when I run DOORS NG client from another system, I got authentication failed message and DOORS NG client exits.  The SystemOut.log shows:

24 Sep 2012 19:54:54:377 [INFO] DOORS client execution starting
24 Sep 2012 19:54:54:377 [INFO] Starting DOORS configuration initialisation
24 Sep 2012 19:54:54:377 [INFO] Reading command line arguments
24 Sep 2012 19:54:54:377 [INFO] Initialising from command line
24 Sep 2012 19:54:54:377 [INFO] File stream open : Initialising from configuration file: [.\config.ini]
24 Sep 2012 19:54:54:377 [INFO] Initialising from configuration file
24 Sep 2012 19:54:54:377 [INFO] Configured Options:
home=C:\Program Files\IBM\DOORSNGC
serverurl=https://dc30pce00304977:9443/rm
batchfile=0
batchnowait=0
cache=1
ignorecerterrors=0
indexpollsleep=200
indexpollwarnlimit=120
indexpollfaillimit=300
dumptype=Mini

24 Sep 2012 19:54:54:377 [INFO] Completed DOORS configuration initialisation
24 Sep 2012 19:54:55:221 [INFO] committedEntityStateCache initialised
24 Sep 2012 19:55:49:237 [WARN] Authentication required
24 Sep 2012 19:55:49:237 [WARN] RrsResponseProcessor::startAuthentication 401 JAZZ_WEB_OAUTH_HEADER=https://dc30pce00304977:9443/jts/oauth-authorize?oauth_token=b645e2304acd47c19a3df9adf39882eb JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=
24 Sep 2012 19:55:49:268 [WARN] RrsResponseProcessor::startAuthentication 302 JAZZ_WEB_OAUTH_HEADER= JAZZ_WEB_AUTH_HEADER= FORM_AUTH_HEADER=authrequired authUri=https://dc30pce00304977:9443/jts/j_security_check
24 Sep 2012 19:55:49:300 [WARN] RrsResponseProcessor::followRedirect https://dc30pce00304977:9443/jts/authenticated/identity?redirectPath=%2Fjts%2Foauth-authorize%3Foauth_token%3Db645e2304acd47c19a3df9adf39882eb 200
24 Sep 2012 19:55:55:112 [ERROR] Login against https://dc30pce00304977:9443/jts/j_security_check failed: DoorsException: ResourceContainer::Services::RRS::RrsResponseProcessor::checkAuthentication; \src\future_model\RrsResponseProcessor.cpp(295); v4.0.1.0(40029)
HttpProtocolException: Response.redirect  failed with http code 408; \src\future_model\RrsResponseProcessor.cpp(186); v4.0.1.0(40029)
24 Sep 2012 19:55:55:112 [FATAL] DoorsException: Jazz authentication failed; \src\future_model\RrsResponseProcessor.cpp(144); v4.0.1.0(40029)
DoorsException: ResourceContainer::Services::RRS::RrsResponseProcessor::checkAuthentication; \src\future_model\RrsResponseProcessor.cpp(295); v4.0.1.0(40029)
HttpProtocolException: Response.redirect  failed with http code 408; \src\future_model\RrsResponseProcessor.cpp(186); v4.0.1.0(40029)
24 Sep 2012 19:55:55:112 [FATAL] Jazz authentication failed

Rational DOORS Next Generation will now exit.

Any idea?

Thanks!

Accepted answer


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Marie Steele (40156) | answered Sep 26 '12, 4:58 a.m.
FORUM MODERATOR
Can you provide details of what platform you successfully ran the client and server on and what platform you are seeing this error on and what version of Internet explorer is installed, thanks.
Marie
Zuy Tran selected this answer as the correct answer

Comments
Zuy Tran commented Sep 26 '12, 9:01 a.m.

Success on Windows 2008 R2 Server + MS SQL 2008 R2, 8GB RAM with IE 9. Fail on XP with IE 7 and Win7 with IE 9 both with 4GB RAM.

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Marie Steele (40156) | answered Sep 26 '12, 10:27 a.m.
FORUM MODERATOR
Thanks for clarifying that Zuy.

IE7 is not a supported browser which would explain the fail on the XP/IE7 combination.

Win 7 with IE9 is a supported platform, specifically:
  • Windows 7 Professional SP1 64-bit
  • Windows 7 Enterprise 64-bit

is your Win7 environment in line with one of these two?


Comments
Norman Dignard commented Oct 26 '12, 8:51 a.m.

So why is IE required for the DNG thick client?  What of European agencies that have the option of not installing IE with the OS. What then?

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