Why would I get the error "Unable to display ClearQuest Import Wizard"?
I'm attempting to run from the client the Import utility to import records from our ClearQuest installation.
This being run from File>Import
When I attempt to pick the source Team>ClearQuest Records,
I get a pop up error of:
Unable to display the ClearQuest Import Wizard
We could not find the CQ Installation, please locate it for us or cancel this dialog if CQ is not installed.
The trouble is, there's nowhere in the pop up to me to select a CQ app. Where is this configured?
Thanks in advance!
This being run from File>Import
When I attempt to pick the source Team>ClearQuest Records,
I get a pop up error of:
Unable to display the ClearQuest Import Wizard
We could not find the CQ Installation, please locate it for us or cancel this dialog if CQ is not installed.
The trouble is, there's nowhere in the pop up to me to select a CQ app. Where is this configured?
Thanks in advance!
Accepted answer
Hi Alexander,
Thank you for the info.
The ClearQuest Import Wizard requires access to ClearQuest's cqjni.jar file to run. Your RTC client can't find the cqjni.jar file, which is causing this error message to appear.
Make sure the cqjni.jar file is on the same machine as your RTC client. It should be, if CQ is installed. The cqjni.jar file is usually located in the ...IBM\RationalSDLC\ClearQuest directory.
The CQ Import Wizard finds the cqjni.jar file by checking your system's environment variables. To view environment variables on Windows XP, right-click on the "My Computer" desktop icon and select "Properties", then click the "Advanced" tab. Next, click the "Environment Variables" button.
The CQ Import Wizard looks for the cqjni.jar variable by first checking the CLASSPATH variable, then the CLEARQUEST_HOME variable, then the RATIONAL_HOME variable, then the CQ_HOME variable. One of these should contain a listing for the directory that contains your cqjni.jar file. If they do not, manually add it to one of the variables. The variables should have been set during the CQ installation.
If you still have problems, you may try adding the full path including the cqjni.jar file to a variable. For example, the CLASSPATH may be set to include C:\IBM\RationalSDLC\ClearQuest\cqjni.jar
It may take a reboot of your machine to recognize changes to the environment variables.
Good luck, and let me know if you still have problems.
Thank you for the info.
The ClearQuest Import Wizard requires access to ClearQuest's cqjni.jar file to run. Your RTC client can't find the cqjni.jar file, which is causing this error message to appear.
Make sure the cqjni.jar file is on the same machine as your RTC client. It should be, if CQ is installed. The cqjni.jar file is usually located in the ...IBM\RationalSDLC\ClearQuest directory.
The CQ Import Wizard finds the cqjni.jar file by checking your system's environment variables. To view environment variables on Windows XP, right-click on the "My Computer" desktop icon and select "Properties", then click the "Advanced" tab. Next, click the "Environment Variables" button.
The CQ Import Wizard looks for the cqjni.jar variable by first checking the CLASSPATH variable, then the CLEARQUEST_HOME variable, then the RATIONAL_HOME variable, then the CQ_HOME variable. One of these should contain a listing for the directory that contains your cqjni.jar file. If they do not, manually add it to one of the variables. The variables should have been set during the CQ installation.
If you still have problems, you may try adding the full path including the cqjni.jar file to a variable. For example, the CLASSPATH may be set to include C:\IBM\RationalSDLC\ClearQuest\cqjni.jar
It may take a reboot of your machine to recognize changes to the environment variables.
Good luck, and let me know if you still have problems.
Comments
Matthew Alexander
JAZZ DEVELOPER Mar 17 '15, 2:43 p.m.Alexander Dawson
Mar 17 '15, 2:43 p.m.