It's all about the answers!

Ask a question

Http 500 error when opening a RRDI report in RTC web client


ankur sharma (66212228) | asked Aug 21 '12, 3:08 a.m.
JAZZ DEVELOPER
The RRDI reports were deployed into RTC, and it referred these reports in the RTC Project Dashboards.
When RTC users logged into RTC, these reports always showed as 'Error 500: java.lang.IllegalArgumentException'. After refreshing this page, the problem disappeared.

One answer



permanent link
ankur sharma (66212228) | answered Aug 21 '12, 3:10 a.m.
JAZZ DEVELOPER
 It could be due to various reasons but in my case it was due bad WAS JVM settings

We found that WAS JVM setting is
-Ddefault.client.encoding=UTF8-Dfile.encoding=UTF8
which is wrong. After update the value be to
-Ddefault.client.encoding=UTF8 -Dfile.encoding=UTF8

Note that a space is needed before -D

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.