Changing the clmhelp to local content
Hi there,
our server are not able to access the help on the IBM server so I need to change the help system to use local help.
I've downloaded the help content from the download page of IBM and now I try to install it using this jsp:
https://<servername>:9443/clmhelp/updater/updater.jsp
But the problem is - everytime I try to access this page my try results in a "Error 404: /updater/updater.jsp" error message.
I checked this page https://<servername>:9443/clmhelp/remote/remotehelp.jsp if I'm able to connect to this to change the help system to local help (if it's installed) and this page is working.
Where do I try to connect to this updater.jsp? I'm sitting right on the server which is hosting my clm2012 application including the deployed clmhelp.war of the WAS.
The server is a Windows 2008 RC2 server.
Why do I get this error message and how to fix it?
Greetings,
Simon
our server are not able to access the help on the IBM server so I need to change the help system to use local help.
I've downloaded the help content from the download page of IBM and now I try to install it using this jsp:
https://<servername>:9443/clmhelp/updater/updater.jsp
But the problem is - everytime I try to access this page my try results in a "Error 404: /updater/updater.jsp" error message.
I checked this page https://<servername>:9443/clmhelp/remote/remotehelp.jsp if I'm able to connect to this to change the help system to local help (if it's installed) and this page is working.
Where do I try to connect to this updater.jsp? I'm sitting right on the server which is hosting my clm2012 application including the deployed clmhelp.war of the WAS.
The server is a Windows 2008 RC2 server.
Why do I get this error message and how to fix it?
Greetings,
Simon
6 answers
If I understand correctly, your jazz team server and the help are on the same machine, let's call it myServer, a windows 2008 machine.
If you open the help from the product by clicking ? > Help Contents in the upper right banner, do you get https://myServer:9443/clmhelp/index.jsp? If not, there may be an issue with how the help is configured in the services.xml or teamserver.properties files. To learn more about these files and configuring the help, please see https://jazz.net/help-dev/clm/topic/com.ibm.jazz.install.doc/topics/t_config_help_loc.html.
If you open the help from the product by clicking ? > Help Contents in the upper right banner, do you get https://myServer:9443/clmhelp/index.jsp? If not, there may be an issue with how the help is configured in the services.xml or teamserver.properties files. To learn more about these files and configuring the help, please see https://jazz.net/help-dev/clm/topic/com.ibm.jazz.install.doc/topics/t_config_help_loc.html.
Hi Simon.
Sorry, I have a few more questions.
Sorry, I have a few more questions.
- Are you able to get to help via https://server:port/clmhelp/index.jsp? If so, do you see 5-6 headings in the left table of contents pane or do you see about 20 headings?
- Are you able to get to the https://localhost:port/clmhelp/updater/updatewar.jsp page?
- If you can get to the updatewar.jsp page, are you using the updateSite.zip file to install the local help?
- When you say you can't get to the IBM information centers, what do you get when you try to open http://publib.boulder.ibm.com/infocenter/clmhelp/v4r0/index.jsp?
Thanks.
Comments
There is an error in the IC, the url to download the help is https://localhost:port/clmhelp/updater/updatewar.jsp. The default port is 9443.
Note that you need to be on the machine that is running the help war (so that localhost will resolve).
Once you install the help locally, you can disable to remote help using https://localhost:9443/clmhelp/remote/remotehelp.jsp. If you are not able to access the remote help, you don't need to disable the remote help.
Note that you need to be on the machine that is running the help war (so that localhost will resolve).
Once you install the help locally, you can disable to remote help using https://localhost:9443/clmhelp/remote/remotehelp.jsp. If you are not able to access the remote help, you don't need to disable the remote help.
Comments
Yes, Ralph and thanks to Robin.
But those answers does not meet my problem I think.
To change the access method of the help on a client to local help I first have to install the local help. In my case I want to change the access method of the help using the web browser, so I have to install the local help to the Application server itself - right?
For this I followed the steps described in here:
https://<servername>:9443/clmhelp/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.web.doc%2Ftopics%2Ft_change_access_method_web.html
But there the problems described above appearing. I'm not able to open the clmhelp/updater/updater.jsp to install the help.
Is this the wrong way?
Greetings,
Simon
But those answers does not meet my problem I think.
To change the access method of the help on a client to local help I first have to install the local help. In my case I want to change the access method of the help using the web browser, so I have to install the local help to the Application server itself - right?
For this I followed the steps described in here:
https://<servername>:9443/clmhelp/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.web.doc%2Ftopics%2Ft_change_access_method_web.html
But there the problems described above appearing. I'm not able to open the clmhelp/updater/updater.jsp to install the help.
Is this the wrong way?
Greetings,
Simon
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.rcp.doc%2Ftopics%2Ft_configuring_help.html
For eclipse client
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.doc%2Ftopics%2Ft_change_location_of_help.html
For eclipse client
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.doc%2Ftopics%2Ft_change_location_of_help.html
Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Aug 17 '12, 4:26 p.m.