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question asked: Sep 08 '08, 4:53 p.m.
question was seen: 5,090 times
last updated: Sep 08 '08, 4:53 p.m.

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Jay Dwire (1●1) | asked Sep 08 '08, 4:53 p.m.
Hello,
I downloaded RTC-Standard-Full-1.0-Win-Web.exe and attempted to install. I receive the following error during the "install" phase:

Error during "install" phase:
Error backing up files from D:\Program Files\IBM\Installation Manager\eclipse\native\com.ibm.cic.agent.missingPluginsFixup_1.0.0.20070718.zip
Failed to rename file 'C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\adapters\native\IBM Installation Manager\com.ibm.sdp.eclipse.ide\com.ibm.cic.agent.missingPluginsFixup.iu_1.0.0.20070718\0_' to 'C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\adapters\native\IBM Installation Manager\com.ibm.sdp.eclipse.ide\com.ibm.cic.agent.missingPluginsFixup.iu_1.0.0.20070718\0'.

Anyone know how to resolve? I have saved the log if needed.

thanks.

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James Stuckey (636●3●4) | answered Sep 08 '08, 6:06 p.m.
JAZZ DEVELOPER
I have opened
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/60731
for this issues and added you as a subscriber.

-James
Jazz Install Team

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