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question asked: Aug 06 '08, 2:43 p.m.
question was seen: 5,353 times
last updated: Aug 06 '08, 2:43 p.m.

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Cannot use Import Users button in Jazz admin console

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Chris Errichetti (71●7●3) | asked Aug 06 '08, 2:43 p.m.
Hi, all.

I have our Jazz server using WebSphere 6.1.0.15 and DB2 9.5. Also, we are using LDAPS authentication, which is working fine. The LDAPNightlySycnTask seems to be partially working so connectivity is confirmed working.

When I log into the admin console, click on User Management, and then on the Import Users button, I am prompted to Enter user name and have a Search to click on after I have typed in my search parameters. However, there is no place where I can type them in.

Has anybody seen this, too, and if so, determined a solution?

Thanks.
Chris

13 answers

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Simon Archer (276●1) | answered Aug 07 '08, 11:34 a.m.
It might be helpful to post a screen shot of what you see.
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Chris Errichetti (71●7●3) | answered Aug 07 '08, 4:28 p.m.
I have nowhere I can post the image, so I don't know how I am able to include one. I can describe what I see, if that will help. When you click on the Import Users button in the admin console, the Search button and the Cancel button are the only two that give you the option to click on them. The Select, Deselect, OK buttons, as well as both white boxes are greyed out/inaccessible. There is also no place to enter search parameters.

Hope this helps.

Chris
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Simon Archer (276●1) | answered Aug 07 '08, 5:03 p.m.
I could swear there was a way to attach an image, but I can't find it now. Anyway, I've just emailed you a screen shot of what I see. Please reply via email with a screen shot of what you see. It seems to work for me on both Firefox 3.0.1 and IE 7.0.5730.13. What browser and version are you using?
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Chris Errichetti (71●7●3) | answered Aug 07 '08, 5:24 p.m.
I am using IE 6, and that could be the problem. I just tried it in Firefox 3 and it works. I have no problem with doing my administration in Firefox, so I'll just continue that way.

Thanks!
Chris
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Simon Archer (276●1) | answered Aug 07 '08, 5:34 p.m.
OK, so you've identified it as a problem using IE6. That's good to hear. If you want this fixed I would suggest opening a work item for it. Please include a screen shot in any UI related work item. Thanks.
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Simon Archer (276●1) | answered Aug 07 '08, 5:42 p.m.
Here is what I see and is correct.
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Simon Archer (276●1) | answered Aug 07 '08, 5:44 p.m.
Here is what Chris is seeing, which is incorrect.
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Simon Archer (276●1) | answered Aug 07 '08, 5:46 p.m.
To make attachments I would recommend using Thunderbird as your news reader.
http://www.mozilla.com/en-US/thunderbird/
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Chris Errichetti (71●7●3) | answered Aug 08 '08, 8:57 a.m.
It would be a good idea for me to open a work item on this. How do I do that?

Chris
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Simon Archer (276●1) | answered Aug 08 '08, 10:02 a.m.
To report a bug go here:
https://jazz.net/bugs/bugs.jsp

There are instructions on that page. Bugs are filed using the "Work
Items" section of the site. I would file this bug against
"Repository/Admin Web UI".

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