Changes to Cat Schemas Not Being Saved in 7.5.1
We upgraded to 7.5.1 a few weeks back and just noticed that when we edit a category schema the changes are not being saved. I've tried simple changes like reordering the elements, and more complicated changes like removing elements and adding new ones.
There are no error messages and there are no errors in the log files.
We've tested this using IE and Firefox browsers. All the indexing jobs seem to be running normally and we haven't seen any other problems.
The problem occurs with both repository administrators and community administrators.
Any idea what be causing this?
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Did further testing. It's working fine on our dev box which is also 7.5.1, so it must be a configuration setting of some sort. We recently raised the ulimit and open files settings.
What other setting could cause this?
There are no error messages and there are no errors in the log files.
We've tested this using IE and Firefox browsers. All the indexing jobs seem to be running normally and we haven't seen any other problems.
The problem occurs with both repository administrators and community administrators.
Any idea what be causing this?
==============================
Did further testing. It's working fine on our dev box which is also 7.5.1, so it must be a configuration setting of some sort. We recently raised the ulimit and open files settings.
What other setting could cause this?
7 answers
We upgraded to 7.5.1 a few weeks back and just noticed that when we edit a category schema the changes are not being saved. I've tried simple changes like reordering the elements, and more complicated changes like removing elements and adding new ones.
There are no error messages and there are no errors in the log files.
We've tested this using IE and Firefox browsers. All the indexing jobs seem to be running normally and we haven't seen any other problems.
The problem occurs with both repository administrators and community administrators.
Any idea what be causing this?
==============================
Did further testing. It's working fine on our dev box which is also 7.5.1, so it must be a configuration setting of some sort. We recently raised the ulimit and open files settings.
What other setting could cause this?
I did a lot of testing today. We found that the problems occur when we go to the server using HTTPS. Using the direct HTTP url does not have problems.
Then we tried using HTTPS but by-passing the proxy server. This worked fine as well.
So it seems that somehow the proxy server is introducing some kind of error. It affects saving changes to lifecycles and category schemas.
Testing now to see if there is some weird cache issue involved.
Ensure that your proxy server is allowing PUTs. In the past there was a customer who had a front end server that was allowing GETs and POSTs, but not PUTs. Maybe you're seeing the same issue.
It is looking more like that. We've narrowed it down to a proxy server problem. If we bypass the proxy, all is good. Going to test, but we need a change window to reconfig the proxy, so weekend work it is.
I'll update this on Monday.
Ensure that your proxy server is allowing PUTs. In the past there was a customer who had a front end server that was allowing GETs and POSTs, but not PUTs. Maybe you're seeing the same issue.
It is looking more like that. We've narrowed it down to a proxy server problem. If we bypass the proxy, all is good. Going to test, but we need a change window to reconfig the proxy, so weekend work it is.
I'll update this on Monday.
We confirmed that it is the proxy server causing the error. It is not configured to allow PUTs. I've opened a ticket with the hosting team to change this.
Thanks for the help!