RationalBuildForgeConnector May Not Be Running

I made some headway. The user ID used for the two RTC Build Forge services was incorrect. It was using the default value of ADMIN. I believe we have that user disabled. I updated it to use our build user that has the Build System Client Access License. Now, a build requested in RTC is starting.

We still don't have the job starting on the Build Forge side. The buildforge_service.log has authentication errors in it. So, we probably just need to correct some user ID/password settings to resolve that issue.

More progress. The Build Forge user specified in Build Forge tab of the RTC build definition did not have proper Build Forge access groups assigned to it. Once that was corrected, a build could be requested in RTC. It would then start and complete succesfully in Build Forge.

Unfortunately, the build request in RTC is not being completed. I need to figure out why.

We resolved the issue. We think it was due to the fact that we had two RTC build definitions using the Build Forge build engine. They were each using the same host name, but different user IDs. Per this documentation below, they recommend against using the same user ID while specifying the same host name (where one is fully-qualified and the other isn't). We guessed that using different user IDs with the same hostname might cause a similar problem.

https://jazz.net/wiki/bin/view/Main/RationalBuildForge/IntegrationWithRTC#Build_definition_configuration_p

Then again, that may have had nothing to do with resolving the issue. We also restarted RTC which might have re-initialized things back to a working state.