you create the workitem 'type'.
then u have to create a new editor definition for that type. (click the pencil to edit the editor definition string name)
and u have to pick that editor string everytime u want to add variables or play with the screen layout.

one thing to be careful, everytime u switch data elements, the type editor switches back to the default type (defect), and so you end up editing the wrong variables and presentation map if you are not careful.

and for each type and variable u create, don't use short names. make it some name like a classname.. cause there are many cases where all the variables from all the workitem types are shown together and its near impossible to tell what variable goes with what type.

Hi,

since I have done the steps described in the referenced document many times and it has always worked for me, I think I don't understand the issue you are having. Can you describe in detail what you do and what you see/not see?

Following thoughts: The easiest way to create a new work item type is to create a new type is to create it for an existing category.

You can create new categories but have to assign a workflow.

You can duplicate workflows and modify the duplicate later.

If you add attributes to work item types they will not show up in the Web UI. You have to create new editor presentations that expose the new attributes to see them. The Eclipse editor will show then in the custom tab.