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question asked: Jun 18 '08, 7:42 p.m.
question was seen: 7,349 times
last updated: Jun 18 '08, 7:42 p.m.

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CQ Connector will not start because of license problem

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Casey Stewart (31●2●1) | asked Jun 18 '08, 7:42 p.m.
When I start up the CQ Connector gateway I get the following message in the cmd window:

18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) .
Please check the Jazz server edition or the license granted to the Jazz login account configured for the ClearQuest Connector.
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)

I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions.
I am not sure why this is not working, anybody seen anything similiar?

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Lorelei Ngooi (1.5k●2●2) | answered Jun 26 '08, 9:35 p.m.
JAZZ DEVELOPER
You'll need to upgrade all 3 components - server, client, and CQ connector.


Lorelei
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John Vasta (2.6k●1●5) | answered Jun 27 '08, 7:44 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Just to clarify: "the bug" we're talking about is a message in the status page like what you saw:

There were problems connecting to the CQ DB, Tconcert/test1
null

The bug is that the message is misleading (and missing information) when there is a problem connecting to the Jazz server. The message in the gateway log about a login or license problem is real, and upgrading to the final release won't help (it will just make the status page more accurate, hopefully).

John
Jazz CQ Connector Team

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