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question asked: May 30 '08, 5:32 p.m.
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last updated: May 30 '08, 5:32 p.m.

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CQ Connector not synching incoming work items

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Shelby Phillips (296●2●46●21) | asked May 30 '08, 5:32 p.m.
At the moment, we are havings issues getting incoming synchronization to work. When building the synchronization rules, the correct "External Type" record type information is being displayed from the CQ server, as sre the "External properties" from those record types.

However, when a new record is built in CQ, no synchronization is occuring. The "cq.query" is set in configuration.properties for the CQ record type, and my work item query is searching on all work items.

Suggestions?

Shelby

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Shelby Phillips (296●2●46●21) | answered Jun 18 '08, 9:47 a.m.
Thanks for the clarification, Lorelei.

I was indeed referring to the cq.queryTreeRoot property in cqconnector.properties.

The empty external type was not an issue raised by my team, so I am unaware if this was resolved.

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