It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,860

question asked: May 06 '11, 9:14 a.m.
question was seen: 4,760 times
last updated: May 06 '11, 9:14 a.m.

Related questions

Problems installing and configuring RTC 3.0.1 and JTS.

0
pere irazusta (206●21●20) | asked May 06 '11, 9:14 a.m.
Hi,

I' ve been installing RTC 3 on localhost, completelly OOB, next,next, next..

Everything has gone smooth until the step when I have to configure the jts server:

1st attempt:
https://localhost:9443/jts/setup/
I first get a certificate error, I accept and then i get no response at all -> white screen. After several tries I read that I needed a fully qualified name to acces so I modified the host file to redirect example.myjts.dev to 127.0.0.1.

2nd attempt:
https://example.myjts.dev:9443/jts/setup/
Keeps doing exactly the same as the 1st attempt.
I pinged example.myjts.dev and i responses correctly from 127.0.0.1

Althought what i have explained if i access to:
https://localhost:9443/
The tomcat page shows up

Any help will be appreciated!

5 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Ralph Schoon (63.4k●3●36●46) | answered May 06 '11, 9:28 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi,

in general you should have seen the setup page with both hostnames.

Is there anything in the log files of the server when you started it?
Which OS do you use? This would help us helping you.

Just from own experience, with Windows 7 (2008 Server), if you install and do not change the folder for IBMShared you need to run a CMD as administrator and lauch the server from the commandline. Even if being Admin just clicking the batch does not launch the server correctly because of the OS security. The server starts and looks OK, but the applications are not running correctly.

Ralph

Hi,

I' ve been installing RTC 3 on localhost, completelly OOB, next,next, next..

Everything has gone smooth until the step when I have to configure the jts server:

1st attempt:
https://localhost:9443/jts/setup/
I first get a certificate error, I accept and then i get no response at all -> white screen. After several tries I read that I needed a fully qualified name to acces so I modified the host file to redirect example.myjts.dev to 127.0.0.1.

2nd attempt:
https://example.myjts.dev:9443/jts/setup/
Keeps doing exactly the same as the 1st attempt.
I pinged example.myjts.dev and i responses correctly from 127.0.0.1

Althought what i have explained if i access to:
https://localhost:9443/
The tomcat page shows up

Any help will be appreciated!
0
permanent link
pere irazusta (206●21●20) | answered May 06 '11, 9:33 a.m.
Hi Ralph,

Thanks for the fast reply.

I'm using Windows XP ( on a VMWare ).

The log files from the start seem ok:

06-may-2011 14:19:50 org.apache.catalina.core.AprLifecycleListener init
INFORMACIN: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\IBM\JazzTeamServer\server\jre\bin;.;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
06-may-2011 14:19:51 org.apache.coyote.http11.Http11BaseProtocol init
INFORMACIN: Inicializando Coyote HTTP/1.1 en puerto http-9080
06-may-2011 14:19:54 org.apache.coyote.http11.Http11BaseProtocol init
INFORMACIN: Inicializando Coyote HTTP/1.1 en puerto http-9443
06-may-2011 14:19:54 org.apache.catalina.startup.Catalina load
INFORMACIN: Initialization processed in 5391 ms
06-may-2011 14:19:54 org.apache.catalina.core.StandardService start
INFORMACIN: Arrancando servicio Catalina
06-may-2011 14:19:54 org.apache.catalina.core.StandardEngine start
INFORMACIN: Starting Servlet Engine: Apache Tomcat/5.5.30
06-may-2011 14:19:54 org.apache.catalina.core.StandardHost start
INFORMACIN: Desactivada la validacin XML
06-may-2011 14:21:06 org.apache.catalina.startup.HostConfig deployWAR
INFORMACIN: Despliegue del archivo clmhelp.war de la aplicacin web
06-may-2011 14:22:07 org.apache.coyote.http11.Http11BaseProtocol start
INFORMACIN: Arrancando Coyote HTTP/1.1 en puerto http-9080
06-may-2011 14:22:07 org.apache.coyote.http11.Http11BaseProtocol start
INFORMACIN: Arrancando Coyote HTTP/1.1 en puerto http-9443
06-may-2011 14:22:07 org.apache.catalina.storeconfig.StoreLoader load
INFORMACIN: Find registry server-registry.xml at classpath resource
06-may-2011 14:22:08 org.apache.catalina.startup.Catalina start
INFORMACIN: Server startup in 134156 ms

Any idea?
0
permanent link
Ralph Schoon (63.4k●3●36●46) | answered May 06 '11, 10:04 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Pere,

if that is the first startup I am wondering why no war file is deployed. None of the applications seem to get deployed. I also do not see any other hint of any of the applications being deployed.

The first time around the deployment really takes a longer time.

You could try to open https://host:9443/jts/admin
You should check that the logs folder in the server folder contains logs contain jts.log, ccm.log at least. If not the install did not install anything really (not sure why that could happen).
You could also try cleaning the browser cash or using another browser.

Just some thoughts,

Ralph

Hi Ralph,

Thanks for the fast reply.

I'm using Windows XP ( on a VMWare ).

The log files from the start seem ok:

06-may-2011 14:19:50 org.apache.catalina.core.AprLifecycleListener init
INFORMACIN: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\IBM\JazzTeamServer\server\jre\bin;.;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
06-may-2011 14:19:51 org.apache.coyote.http11.Http11BaseProtocol init
INFORMACIN: Inicializando Coyote HTTP/1.1 en puerto http-9080
06-may-2011 14:19:54 org.apache.coyote.http11.Http11BaseProtocol init
INFORMACIN: Inicializando Coyote HTTP/1.1 en puerto http-9443
06-may-2011 14:19:54 org.apache.catalina.startup.Catalina load
INFORMACIN: Initialization processed in 5391 ms
06-may-2011 14:19:54 org.apache.catalina.core.StandardService start
INFORMACIN: Arrancando servicio Catalina
06-may-2011 14:19:54 org.apache.catalina.core.StandardEngine start
INFORMACIN: Starting Servlet Engine: Apache Tomcat/5.5.30
06-may-2011 14:19:54 org.apache.catalina.core.StandardHost start
INFORMACIN: Desactivada la validacin XML
06-may-2011 14:21:06 org.apache.catalina.startup.HostConfig deployWAR
INFORMACIN: Despliegue del archivo clmhelp.war de la aplicacin web
06-may-2011 14:22:07 org.apache.coyote.http11.Http11BaseProtocol start
INFORMACIN: Arrancando Coyote HTTP/1.1 en puerto http-9080
06-may-2011 14:22:07 org.apache.coyote.http11.Http11BaseProtocol start
INFORMACIN: Arrancando Coyote HTTP/1.1 en puerto http-9443
06-may-2011 14:22:07 org.apache.catalina.storeconfig.StoreLoader load
INFORMACIN: Find registry server-registry.xml at classpath resource
06-may-2011 14:22:08 org.apache.catalina.startup.Catalina start
INFORMACIN: Server startup in 134156 ms

Any idea?
0
permanent link
Geoffrey Clemm (30.1k●3●30●35) | answered May 06 '11, 5:29 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Adding example.myjts.dev to your hosts file was the right thing to do.
Just to be extra sure you are starting cleanly, I'd probably install
another copy of the server to a new location (just tell InstallManager
that you want to create a new install group).

Also, make sure you are using one of the officially supported browsers
.... some browsers aren't good about handling certificate dialogs.

And just to make extra sure, do a ping to example.myjts.dev, to make
sure that your hosts file entry was noticed by your machine.

Cheers,
Geoff


On 5/6/2011 9:23 AM, pirazust wrote:
Hi,

I' ve been installing RTC 3 on localhost, completelly OOB, next,next,
next..

Everything has gone smooth until the step when I have to configure the
jts server:

1st attempt:
https://localhost:9443/jts/setup/
I first get a certificate error, I accept and then i get no response
at all -> white screen. After several tries I read that I needed a
fully qualified name to acces so I modified the host file to redirect
example.myjts.dev to 127.0.0.1.

2nd attempt:
https://example.myjts.dev:9443/jts/setup/
Keeps doing exactly the same as the 1st attempt.
I pinged example.myjts.dev and i responses correctly from 127.0.0.1

Althought what i have explained if i access to:
https://localhost:9443/
The tomcat page shows up

Any help will be appreciated!
0
permanent link
pere irazusta (206●21●20) | answered May 09 '11, 9:50 a.m.
Hi,

After trying some of your suggesttions:
- Changing browser.
- Pings to fully compliant URLs.
- Checking logs.
- ....

I guessed something was wrong with the installation ( as you also suggested), so I finally reinstalled everithing from scratch ( as the 1st time installation Next-Netx-Next..) and this time it worked fine.

- Nothing about changing to fully compliant URLs was needed.
- IE8,FX 4 browser are fine with ccm.
- Starting time was also around 100k ms.

Conclusion:
In the first installation something went wrong ( still don't know what ) and the unistalling/installing again procedure solved it.

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.