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Submitted assets and created community do not show

Ved Prakash (41129) | asked Dec 08 '10, 9:54 p.m.

I have a new RAM instance WAS Whenever, assets are submitted - they do not show under "My Dashboard", Statistics tab, and Dashboard page. When users try to search the assets - it returns nothing.

Same with community - When I create a community - it is not dispalyed when I click on "Communities". The community is displayed when I click on Administration though.

Any ideas whats going on?


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Sheehan Anderson (1.2k4) | answered Dec 09 '10, 9:21 a.m.
It sounds like the asset indexer is not running. Communities are also stored as assets and this is why they are missing from the Communities tab. Navigate to Administration -> Tools -> View job status. Please provide a list of all job names that are in the jobs table.

Also, under Administration -> Configuration ensure that the index folder is set to an existing location for which WAS has write permission.

There may a helpful error in the ramJobServerDebug.log file. If you're on the latest fix pack you should be able to download the logs from the Tools page.

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