Reproduction

I managed to reproduce this odd behavior by going through the following steps:

From the JTS..
-Delete the listing for the CCM application from the "Registered Applications" screen
-Delete all listed Authorized Keys from the Consumers (Inbound) screen
From the CCM..
-Delete the entry for the JTS from the Friends(outbound) screen
-Delete all Authorized Keys from the Consumers(Inbound) screen
-Re-register the CCM application through the set up Wizard (This will create new oauth keys by default)

After doing so, I was experiencing all of the following odd behaviour:

-The dahboards page does not fully resolve
-The customer cannot create a new widget through the dashboards page
-Within the JTS, under "Registered Applications" the CCM application is listed but is described as "unknown"
-There is no link to the CCM on the JTS home page
-When clicking on the home icon from CCM, the customer receives the following error:
"A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server may be configured incorrectly."


Cause: This is caused because the RTC 3.0 system is referencing old consumer keys instead of the new ones generated by registering the CCM application. This can happen when you delete and recreate the consumer keys.

Steps to resolution:

(Note: The following assumes that you have just gone through the "Steps to reproduce" and deleted/re-registered the application/oauth keys)

-After having re-registered the CCM application, you will have Authorization Keys for the CCM, dashboard, repository and theme by default on the JTS Consumers (Inbound) screen
-Copy the keys for the dashboard, repository and theme for your reference later
-Shut down the server
-On the command prompt, navigate to Jazz_Install_directory\JazzTeamServer\server
-Run repotools-jts -listStorageAreaKeys toFile=C:\Temp\storageAreaKeys.csv
-Open the file in word pad and replace the listed Authorized Keys with the Keys your existing keys (Note in my file the dashboard was listed twice, so I entered the corresponding dashboard key twice)
-Save the file
-Run repotools-jts -setStorageAreaKeys fromFile=C:\Temp\storageAreaKeys.csv
-Activate the Jazz Team Server
-Upon accessing the Jazz team Server you will notice that the Dashboard issues have now been fully resolved as well as the Home button (the link between the JTS/CCM however still needed to be re-established)
-From the JTS, navigate to the Registered Applications and delete the existing entry for the CCM application marked as "unknown" (the Auth key for the application was deleted automatically for me when I did this)
-From the CCM application, navigate to the Friends(Outbound) screen and delete the existing listing for the JTS
-Again from the CCM application, navigate to the Consumers(Inbound) and delete the existing Auth Key for the Jazz Team Server
-Run through the set up Wizard one final time to re-register the CCM application

After performing these steps I have successfully eliminated all odd behavior from my system and re-established all links between the JTS and CCM.

Reference: https://jazz.net/wiki/bin/view/Main/JFSRepoToolsScenarios

Hope this helps.

__________________________
Benjamin Kane
Jazz/RTC Service and Support

I'm assuming you've gone through /jts/setup, and both the JTS and RTC are configured correctly and appear to be running OK? There have been a number of fixes in this area since the RC1 build. One thing you could try is stopping and restarting the server. I'm surprised nothing is being logged. If you have Firefox with Firebug, you could try opening the Firebug console, then reload the page with the Home menu in it and see if there are any error responses to any of the requests.

From the /jts/dashboards/all URL, when I click on the drop-down arrow next to the home button, I get the following message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server may be configured incorrectly.

Try again

While clicking the "Try again" link I have watched the Jazz and WebSphere logs; nothing is written out.

When I look at the component status page everything appears to be running without a problem.

Any ideas?

using: RTC RC1, DB2 9.7, WAS 7.0.0.9

Sounds like you have a fairly fundamental install or configuration problem. Are you running in Tomcat, or WAS? Are you installing with zip files, or with IM? There may be information in the jts.log file that would be helpful.

@jrvasta -
Ok. I uninstalled RC1 and installed RC2.

With RC2 I'm not even able to complete the setup. The Introduction page loads fine, but Step 1 gets stuck loading the configuration settings. When I look at Firebug I've got all kinds of errors. Here are a few:

Error 404: ProxyServlet: /jts/service/com.ibm.team.repository.service.internal.discovery.IFriendsAdminRestService/friends

Error 404: ProxyServlet: /jts/service/com.ibm.team.repository.service.internal.IServerConfigurationRestService/serviceConfiguration

CRJAZ1746E Error: Unable to get the list of registered applications.

Any thoughts? I can start a new thread for this topic if you'd prefer.

Thanks for your help.

<a>kdl40ex503</a>
kdl40ex503

Sounds like you have a fairly fundamental install or configuration problem. Are you running in Tomcat, or WAS? Are you installing with zip files, or with IM? There may be information in the jts.log file that would be helpful.

@jrvasta -
Ok. I uninstalled RC1 and installed RC2.

With RC2 I'm not even able to complete the setup. The Introduction page loads fine, but Step 1 gets stuck loading the configuration settings. When I look at Firebug I've got all kinds of errors. Here are a few:

Error 404: ProxyServlet: /jts/service/com.ibm.team.repository.service.internal.discovery.IFriendsAdminRestService/friends

Error 404: ProxyServlet: /jts/service/com.ibm.team.repository.service.internal.IServerConfigurationRestService/serviceConfiguration

CRJAZ1746E Error: Unable to get the list of registered applications.

Any thoughts? I can start a new thread for this topic if you'd prefer.

Thanks for your help.

I also experience this problem. and thanks that someone has helped. thanks!

From the /jts/dashboards/all URL, when I click on the drop-down arrow next to the home button, I get the following message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server may be configured incorrectly.

Try again

While clicking the "Try again" link I have watched the Jazz and WebSphere logs; nothing is written out.

When I look at the component status page everything appears to be running without a problem.

Any ideas?

using: RTC RC1, DB2 9.7, WAS 7.0.0.9

Hi, I have the same problem at RTC 3.0 official:


When I try to connect to Jazz part (CCM) at RTC 3.0, by clicking on Home menu, I get this message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server my be configured incorrectly.

When I look at logs, I see this message:

2010-12-10 09:21:26,451 WARN net.jazz.web.app.internal.about.ConsolidatedAbout - Unable to resynconize about services: Unable to query JTS discovery :https://rtc_server:9444/jts/discovery?type=http%3A%2F%2Fjazz.net%2Fxmlns%2Fprod%2Fjazz%2Fdiscovery%2F1.0%2FApplication: HTTP status:500:Internal Server Error

Also, when I check component status, I don't get any service errors.
Any help would be appreciated,

Also, I tested it with firebug, and got this message:

The proxy is not configured to allow the request to https://rtc_server:9444/jazz/service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/viewletDefinitions?definitionIds=com.ibm.team.workitem.viewlet.statistics&webUIRoot=https%3A%2F%2Frtc_server%3A9444%2Fjazz. There may be a missing friend entry for this server.

Error: Unable to load /jts/proxy?uri=https%3A%2F%2Frtc_server%3A9444%2Fjazz%2Fservice%2Fcom.ibm.team.dashboard.common.internal.service.IDashboardRestService%2FviewletDefinitions%3FdefinitionIds%3Dcom.ibm.team.workitem.viewlet.statistics%26amp%3BwebUIRoot%3Dhttps%253A%252F%252Frtc_server%253A9444%252Fjazz status:403
Error(undefined=""Unable to load /jts/pr...44%252Fjazz status:403"") (line 0)
undefined = ""Unable to load /jts/pr...44%252Fjazz status:403""
(undefined="")E:?eta...B_en_US (line 17)
undefined = ""
()E:?eta...B_en_US (line 17)
(undefined="-19")E:?eta...B_en_US (line 17)
undefined = "-19"
Thanks,

I'm getting the same error.
Did you get a reply for this?
Were you able to connect the RTC 3 with QM?

Thanks,

From the /jts/dashboards/all URL, when I click on the drop-down arrow next to the home button, I get the following message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server may be configured incorrectly.

Try again

While clicking the "Try again" link I have watched the Jazz and WebSphere logs; nothing is written out.

When I look at the component status page everything appears to be running without a problem.

Any ideas?

using: RTC RC1, DB2 9.7, WAS 7.0.0.9

Hi, I have the same problem at RTC 3.0 official:


When I try to connect to Jazz part (CCM) at RTC 3.0, by clicking on Home menu, I get this message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server my be configured incorrectly.

When I look at logs, I see this message:

2010-12-10 09:21:26,451 WARN net.jazz.web.app.internal.about.ConsolidatedAbout - Unable to resynconize about services: Unable to query JTS discovery :https://rtc_server:9444/jts/discovery?type=http%3A%2F%2Fjazz.net%2Fxmlns%2Fprod%2Fjazz%2Fdiscovery%2F1.0%2FApplication: HTTP status:500:Internal Server Error

Also, when I check component status, I don't get any service errors.
Any help would be appreciated,

Also, I tested it with firebug, and got this message:

The proxy is not configured to allow the request to https://rtc_server:9444/jazz/service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/viewletDefinitions?definitionIds=com.ibm.team.workitem.viewlet.statistics&webUIRoot=https%3A%2F%2Frtc_server%3A9444%2Fjazz. There may be a missing friend entry for this server.

Error: Unable to load /jts/proxy?uri=https%3A%2F%2Frtc_server%3A9444%2Fjazz%2Fservice%2Fcom.ibm.team.dashboard.common.internal.service.IDashboardRestService%2FviewletDefinitions%3FdefinitionIds%3Dcom.ibm.team.workitem.viewlet.statistics%26amp%3BwebUIRoot%3Dhttps%253A%252F%252Frtc_server%253A9444%252Fjazz status:403
Error(undefined=""Unable to load /jts/pr...44%252Fjazz status:403"") (line 0)
undefined = ""Unable to load /jts/pr...44%252Fjazz status:403""
(undefined="")E:?eta...B_en_US (line 17)
undefined = ""
()E:?eta...B_en_US (line 17)
(undefined="-19")E:?eta...B_en_US (line 17)
undefined = "-19"
Thanks,

I'm getting the same error.
Did you get a reply for this?
Were you able to connect the RTC 3 with QM?

Thanks,

From the /jts/dashboards/all URL, when I click on the drop-down arrow next to the home button, I get the following message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server may be configured incorrectly.

Try again

While clicking the "Try again" link I have watched the Jazz and WebSphere logs; nothing is written out.

When I look at the component status page everything appears to be running without a problem.

Any ideas?

using: RTC RC1, DB2 9.7, WAS 7.0.0.9

Hi, I have the same problem at RTC 3.0 official:


When I try to connect to Jazz part (CCM) at RTC 3.0, by clicking on Home menu, I get this message:

A problem communicating with the Jazz Team Server discovery service has prevented the home menu from loading. Your Jazz Team Server my be configured incorrectly.

When I look at logs, I see this message:

2010-12-10 09:21:26,451 WARN net.jazz.web.app.internal.about.ConsolidatedAbout - Unable to resynconize about services: Unable to query JTS discovery :https://rtc_server:9444/jts/discovery?type=http%3A%2F%2Fjazz.net%2Fxmlns%2Fprod%2Fjazz%2Fdiscovery%2F1.0%2FApplication: HTTP status:500:Internal Server Error

Also, when I check component status, I don't get any service errors.
Any help would be appreciated,

Also, I tested it with firebug, and got this message:

The proxy is not configured to allow the request to https://rtc_server:9444/jazz/service/com.ibm.team.dashboard.common.internal.service.IDashboardRestService/viewletDefinitions?definitionIds=com.ibm.team.workitem.viewlet.statistics&webUIRoot=https%3A%2F%2Frtc_server%3A9444%2Fjazz. There may be a missing friend entry for this server.

Error: Unable to load /jts/proxy?uri=https%3A%2F%2Frtc_server%3A9444%2Fjazz%2Fservice%2Fcom.ibm.team.dashboard.common.internal.service.IDashboardRestService%2FviewletDefinitions%3FdefinitionIds%3Dcom.ibm.team.workitem.viewlet.statistics%26amp%3BwebUIRoot%3Dhttps%253A%252F%252Frtc_server%253A9444%252Fjazz status:403
Error(undefined=""Unable to load /jts/pr...44%252Fjazz status:403"") (line 0)
undefined = ""Unable to load /jts/pr...44%252Fjazz status:403""
(undefined="")E:?eta...B_en_US (line 17)
undefined = ""
()E:?eta...B_en_US (line 17)
(undefined="-19")E:?eta...B_en_US (line 17)
undefined = "-19"
Thanks,

Hi shaishap,

I didn't get any answer. I solved problem myself.

Try next:

Uninstall RTC 30, clear paths, if you are using WAS delete deployed applications and clear logs.
Then, when you install RTC 30 again, run SETUP steps, and if you are using DNS alias name for RTC server, make sure you set up DNS at Jazz Team Server properties everywhere(both, jazz/ccm and jts properties).
This problem persists if /jazz or /ccm applications were not registered properly.

Regards,