building connector questions, basics fixed, see other topics
I need to build a connector to my companies customer issue tracking system.. our level 1 teams do all the recreate and research on customer reported issues. when it comes to changing the product code, we have to come back to engineering, using RTC.
I can open and update workitems from the call mgmt system now, using the rest apis.. I need updates back into the call mgmt system FROM RTC, in near/realtime, when workitems are updated. this could include comments, status, and even binary objects (product package deliverables).. I see talk of connectors and 'wiki' but don't see any specific info on what connector points there are, etc.. can someone point the way.. thanks Sam |
14 answers
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I'll use a separate post to answer some of the questions
1. there are standard 'transformers' that must be used in the sync rule definition to convert the incoming 'strings' to the required internal format. attachments comments filed against created by so I was finally able to create my first work item.. I need the format info on comments, and attachments and some guidance on how to deal with the remote system user name, which will never match here. | I found another wiki item that described making userid a remote item, and I see the pending user synch as soon as I get my connector installed & working. example 3 of, https://jazz.net/wiki/bin/view/Main/WritingSyncRules Is there a way to display the URI of the external proxy of workitem? I need to retrieve the remote system key. I see it in the workitem details display Also, the doc as presented on the link above, could use some rework.. it mixes 'remote' and itemclient too much. hard to tell which way things are supposed to be going.. itemclient manages INBOUND to Jazz.. I would change the text from 'external' to 'source system' here External Manager manages OUTBOUND from Jazz. and I would change the text some to say 'remote', or target system. sam |
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for connector install/deploy help see
http://jazz.net/forums/viewtopic.php?t=13016 Sam |
I need to build a connector to my companies customer issue tracking system.. our level 1 teams do all the recreate and research on customer reported issues. when it comes to changing the product code, we have to come back to engineering, using RTC. I'm having the same problems |
Geoffrey Clemm (30.1k●3●30●35)
| answered Oct 16 '10, 11:37 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
James:
The RTC development team is heads-down getting RTC-3.0 out the door, but as can be seen from Sam's recent postings, other folks are accumulating Item Synchronizer expertise, so it is still worth posting your questions (and lessons learned) to this forum. Cheers, Geoff On 10/16/2010 5:38 AM, DrJamesWright wrote: sdetweilwrote: |