Sync Stream Work Item email notifications every 10 minutes
Does anyone know why the person who is 'owner' of the Work Item that is associated with a 'ClearCase Synchronization Stream' would start to receive email notifications every 10 minutes? (1) We have not yet enabled the schedule for this ClearCase Synchronization Stream. (2) no one has modified the Work Item or its parent Story work item. (3) we unsubscribed this person from the work item.
I looked at the System Log but could not find any tell tale messages indicating any reason why this would be happening. Thanks in advance for any pointers or help you can offer. Thanks, Tim |
6 answers
Geoffrey Clemm (30.1k●3●30●35)
| answered Apr 20 '10, 8:21 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Tim,
I've never seen this behavior. Please open a trouble ticket with support, so they can track down why this is happening. In particular, you'll want to give them the exact text that they are getting in the email, to help track down what change to the work item is generating this email. Note: you can post that email here, in case someone on the forum recognizes the format. Cheers, Geoff timothy.mulligan wrote: Does anyone know why the person who is 'owner' of the Work Item that |
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Hi Geoff and thank you. I will open a PMR ticket with support. Meanwhile here is an example of one of the emails with names changed to protect the innocent :-). It appears someone legitimately modified the parent (story) of the work item (task) associated with the CC Sync stream but this then triggered the resending of same email notification every 10 minutes to the Owner and subscribers thereafter until we bounce RTC/Jazz or each person disables email notifications in their individual profiles. Note the different port numbers (8443, 443).
-----Original Message----- From: Rational Team Concert Sent: Monday, April 19, 2010 4:30 PM To: Doe, John Subject: Release engineering work Web UI: https://lmmk576.xyz.com:443/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/13001 Id: 13001 Summary: Release engineering work Team Area: PAS Team / PAS Project Filed Against: Backlog Status: Not Started Foo, Mary <Mary> changed on Apr 19, 2010 at 3:32:04 PM ET: Children Link: added: 12996: Establish cc sync to vob:/ws_pasonline (https://lmmk576.fmr.com:8443/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/12996) You are receiving this mail because you are owner of this work item |
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Geoffrey Clemm (30.1k●3●30●35)
| answered Apr 22 '10, 2:25 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Nothing looks strange about that ... some info you'll probably need to
collect for support: - Document that 12996 was a work item that you created, and set as the "template" for your sync stream (I assume that's what you meant by "associated"?) - Include a copy of another of the messages, to document that they are repeated copies of the same message (other than time sent). If support has any trouble tracking this down, ask them to subscribe me to the workitem that they create for development. Cheers, Geoff timothy.mulligan wrote: Hi Geoff and thank you. I will open a PMR ticket with support. |
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Geoffrey Clemm (30.1k●3●30●35)
| answered Apr 22 '10, 7:24 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Note for folks following this thread ... this has happened again to Tim
for work items that are unrelated to the cc synchronizer, so it is not a cc synchronizer issue, but rather a general work item mail notification issue. Support has been notified. Stay tuned (:-). Cheers, Geoff Geoffrey Clemm wrote: Nothing looks strange about that ... some info you'll probably need to |
Any updates? I am experiencing the same issue with general WIs. Emails are sent every 10min until the user opens the WI - then the emails stop. We are using RTC 3.0.1. The RTC admin (customer) thinks there is a configuration setting to adjust the repeat time. Thank you.
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We have also out of the blue just experienced this problem on our production RTC instance. Some users started to receive recurring email notifications every 10 minutes (600 seconds config setting noted above in this thread) but nothing actually changed in the work item.
Is anyone aware of the root cause and preventative measures? We restarted RTC (WAS) and the issue for now has been cleared but we have no idea if and when it might occur again. Thanks, -Hank |
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