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Trigger e-mail to Team lead on work item creation in RTC


sandip raikar (1161813) | asked Feb 17 '10, 12:33 a.m.
Hi All,

How can we trigger e-mail to a specific person who is not listed as the owner everytime a work item is created in RTC.

As an example, the scenario is
Team lead of the team is to be notified everytime a work item is created.
Team lead can then go into the work item and assign it to the required person

We are using RTC version 2.0.0.2

Is this possible. If yes please provide some guidance on how to achieve this.

Thanks.
Sandip.

7 answers



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Patrick Streule (4.9k21) | answered Feb 17 '10, 3:08 a.m.
JAZZ DEVELOPER
How can we trigger e-mail to a specific person who is not listed as
the owner everytime a work item is created in RTC.

As an example, the scenario is
Team lead of the team is to be notified everytime a work item is
created.
Team lead can then go into the work item and assign it to the required
person

We are using RTC version 2.0.0.2

Is this possible. If yes please provide some guidance on how to
achieve this.

Currently, it is not possible to configure that.

We usually use queries and/or feeds to keep track of the inbox and
assign these work items to team members from there.

--
Regards,
Patrick
Jazz Work Item Team

permanent link
sandip raikar (1161813) | answered Feb 17 '10, 4:20 a.m.
Hello Patrick,

Thanks for your reply. Can you give me some information in which version of RTC will it be possible.

Also please can you give me some links to refer regarding the solution you have mentioned like how to use queries/ feeds to implement it.

Thanks,
Sandip.

How can we trigger e-mail to a specific person who is not listed as
the owner everytime a work item is created in RTC.

As an example, the scenario is
Team lead of the team is to be notified everytime a work item is
created.
Team lead can then go into the work item and assign it to the required
person

We are using RTC version 2.0.0.2

Is this possible. If yes please provide some guidance on how to
achieve this.

Currently, it is not possible to configure that.

We usually use queries and/or feeds to keep track of the inbox and
assign these work items to team members from there.

--
Regards,
Patrick
Jazz Work Item Team

permanent link
Jose Miguel Ordax Cassa (2.4k4126100) | answered Feb 17 '10, 4:23 a.m.
On 2/17/2010 6:37 AM, sandip_raikar wrote:
Hi All,

How can we trigger e-mail to a specific person who is not listed as
the owner everytime a work item is created in RTC.

As an example, the scenario is
Team lead of the team is to be notified everytime a work item is
created.
Team lead can then go into the work item and assign it to the required
person

We are using RTC version 2.0.0.2

Is this possible. If yes please provide some guidance on how to
achieve this.

Thanks.
Sandip.


If you have development skills, you can develop a custom Follow-on
action and deploy it into RTC Server. And configure it to be executed
after each WI creation.

Check:
https://jazz.net/wiki/bin/view/Main/RTCSDK20_ProcessPreConditionExample

Although it is about a PreCondition, it is similar to a Follow-On action.

Hope it helps,

Chemi.

permanent link
Reedy Feggins (642) | answered Feb 26 '10, 12:30 a.m.
Working with a team that would like to use RTC to support an operational team (for example Build team) a new work item type is created to track issues

For example

Is it possible to send an email alert after a work item is created to 1 or more people on the list.

Second question. If the state of that work item is not changed within a certain amount of time (say 1hr) can a second email be sent to the next person on the list. This would countine until the email list is exhausted or someone changes the state of the work item from New to the next state

permanent link
Ralph Schoon (63.2k33646) | answered Feb 27 '10, 5:01 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Reedy,

I don't think that is possible out of the box today.
You could try to create an extension, maybe.

Ralph

Working with a team that would like to use RTC to support an operational team (for example Build team) a new work item type is created to track issues

For example

Is it possible to send an email alert after a work item is created to 1 or more people on the list.

Second question. If the state of that work item is not changed within a certain amount of time (say 1hr) can a second email be sent to the next person on the list. This would countine until the email list is exhausted or someone changes the state of the work item from New to the next state

permanent link
sandip raikar (1161813) | answered Mar 03 '10, 6:21 a.m.
On 2/17/2010 6:37 AM, sandip_raikar wrote:
Hi All,

How can we trigger e-mail to a specific person who is not listed as
the owner everytime a work item is created in RTC.

As an example, the scenario is
Team lead of the team is to be notified everytime a work item is
created.
Team lead can then go into the work item and assign it to the required
person

We are using RTC version 2.0.0.2

Is this possible. If yes please provide some guidance on how to
achieve this.

Thanks.
Sandip.


If you have development skills, you can develop a custom Follow-on
action and deploy it into RTC Server. And configure it to be executed
after each WI creation.

Check:
https://jazz.net/wiki/bin/view/Main/RTCSDK20_ProcessPreConditionExample

Although it is about a PreCondition, it is similar to a Follow-On action.

Hope it helps,

Chemi.

Hi Chemi,

I explored on the link given by you regarding creating a server side extension. After installing the RTC-SDK and plain java client librairies, I tired to run the sample code (Snippet1.java) given in the plain java libraries But I was not able to login to the repository.

It says to use the same user name and pwd to access the repository. But since, we are using LDAP enabled system so our user name and password cannot be kept the same to access the repository.

Can you suggest some solution regarding this issue.

Thanks,
Sandip.

permanent link
Ralph Schoon (63.2k33646) | answered Mar 03 '10, 6:41 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Sandip,

the repository, user name and password are hard coded in the examples. The help suggests to put the user name and a matching password into the Java file.

I would also suggest to setup a test system to develop such an extension. For your info, the plain java library would be used to create clients. The extension suggested by Chemi would be a server extension. The SDK help provides information on how to set that up. You could however also create a client that tries polling the server and then sending mails.

Also there is a whole forum dedicated to discussing extending RTC: http://jazz.net/forums/viewforum.php?f=2. I assume searching it you could get valuable hints about what others tried.

Ralph



Hi Chemi,

I explored on the link given by you regarding creating a server side extension. After installing the RTC-SDK and plain java client librairies, I tired to run the sample code (Snippet1.java) given in the plain java libraries But I was not able to login to the repository.

It says to use the same user name and pwd to access the repository. But since, we are using LDAP enabled system so our user name and password cannot be kept the same to access the repository.

Can you suggest some solution regarding this issue.

Thanks,
Sandip.

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