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question asked: Apr 22 '21, 3:52 p.m.
question was seen: 349 times
last updated: Apr 23 '21, 2:23 a.m.

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In RTC, do approvers recieve notification emails even after they have approved thier part?

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Logan Torres (17●5) | asked Apr 22 '21, 3:52 p.m.

In RTC, if I have an approval in a work item and the approver has approved it. Will they still get notification emails? Like whenever the work item changes states and things like that?

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Ralph Schoon (63.1k●3●36●46) | answered Apr 23 '21, 2:23 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Apr 23 '21, 2:23 a.m.

 So how is EWM Mail Configuration for work items managed in EWM? It is managed (at least mostly) in the Mail Configuration tab of the users profile.


Most options for e-mails are generated because you are the creator, owner, modifier or the subscriber of a work item.
All these configurations are not becoming invalid because one approved a work item and as long as the user falls into one of the categories where notification is enabled, they will continue to get them.

There are approval related options
  • Email me for approval changes that affect me (checked by default)
  • <label class="checkbox" dojoattachpoint="_mailConfigApprovalsOwnCheckLabel" for="_mailConfigApprovalsOwnCheck"> Include my own changes to approvals  </label> (not checked by default)
At the end, which mails a user gets is totally dependent on their selection in their profile and their relationship to the work item. Being an approver is a minimal subset for potential notifications. So the answer is probably: maybe.

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