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Sync between RTC Defects and Salesforce

Pnina Lavie (46521) | asked Apr 05 '20, 10:55 a.m.

 Our Customers report defects in salesForce., while internally we use RTC to manage Defects. How can we sync between RTC & Salesforce Defects? (I mean updating defect in one tool, causes updating in the other tool)

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Luis Peregrina (18114) | answered May 13 '20, 9:25 p.m.

 Such integration would have to be via OSLC, but Salesforce needs an adapter, see

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Ralph Schoon (63.3k33646) | answered May 14 '20, 4:49 a.m.
edited May 14 '20, 4:51 a.m.

 You would have to create a synchronizer that uses the API's of the tools to do the synchronization. With respect to Luis's answer, I think it is premature to assume how this could be done in detail. It basically depends on the available APIs as well as the possible approaches how such a synchronizer can work as well as design and implementation decisions. RTC actually has a synchronizer framework that could be used as well. This would require RTC to be able to talk to the salesforce API. Partners have created many integrations based on different approaches and technologies.

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