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question asked: Apr 02 '20, 4:42 a.m.
question was seen: 1,282 times
last updated: Apr 07 '20, 3:49 a.m.

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RQM Excel Import utility is unable to connect IBM SaaS QM from home network but the same is working in Office n/w

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Chandra Prakash k (21●2●13) | asked Apr 02 '20, 4:42 a.m.

 RQM Excel Import utility is unable to connect IBM SaaS QM from home network but the same is working in Office n/w.


we are using RQM 6.0.6.1 utility, also tried 6.0.6 and 7.00 RC3. all has the same issue.

we also tried with VPN and without VPN to connect to IBM SaaS cloud qm (v6.0.6.1). 

appreciate if you have any suggestion.
  

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Mehul Patel (969●5) | answered Apr 07 '20, 3:49 a.m.
FORUM MODERATOR

Hi Chandra,


This is mostly related to firewall access configured for your VPN, could you please check - 
  • Do you see multiple/different authentication prompt while accessing QM using  browser from home network?
  • Could you check if v701 M1 reports the same error? We have fixed few authentication related issues recently. 
  • If you are still unable to connect then check debug log (from v701 M1 build). ( Note : We don't have cross version support but this is just to investigate if this build solves your problem).

Regards,
Mehul

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