It's all about the answers!

Ask a question

Why got errors when change work item status?

Hong Yu Zhou (611) | asked Nov 09 '09, 1:10 a.m.
Hello, could you please help us on below issues at your convenience? Thanks a lot!

Browser: Firefox 3.0.15

From last Friday morning (Nov 6, 2009 9am ZE8), we began to have 2 problems on R2C RTC. We were fine before that day on this RTC and we are still fine with another RTC (Deal Workflow R2.0 RTC: Workflow R2.0).

Below are some details of what we did and got around the 2 issues. We could resolve an impediment but not sure if can create. As it is a production environment, we did not do any test around the issues.

1) In a task or defect page, change the status from "Reopen" or "In Progress" to "Resolve", then click the Save button. Message "Could not save work item. CRRTC0294E: exception while extracting workflow state from surrogate." is displayed.

2) Click the down arrow next to the 'Create Work item' label. Select "Defect" or "Task" on the list displayed. In the creating new defect or task page, click the Save button. Message "Could not save work item. no start action defined for workflow." is displayed.

2 answers

permanent link
Hong Yu Zhou (611) | answered Nov 10 '09, 12:44 a.m.
Hi Marcel,

We sent your answers to our US Team Lead yesterday. Today she told us the issue has been fixed. Now we can create defect and resolve task. Thanks!


Zhou, Hong Yu (Hanna)
R2C test team

permanent link
Marcel Bihr, Jazz Work Item team (1.4k) | answered Nov 09 '09, 3:01 a.m.
It looks as if you had changed the configuration of the workflow for defect and task in the process specification. Please ensure that the correct workflow is bound to the task and defect type and that this workflow has a initialize action configured.


Jazz Work Item team

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.