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Users are not receiving notification when added as Approvers to work items in RTC

Bharath Rao (915240) | asked Oct 03 '19, 2:41 a.m.

We are facing an issue with mail notification in multiple project areas in RTC.

We see that users added as approvers / reviewers / verifiers in the work item Approval / Review / Verification do not receive any notification for the same. There is no customization performed in the project area.

What could be the reason ?

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Bharath Rao (915240) | answered Oct 03 '19, 2:43 a.m.

The only scenario where a mail notification for adding the users as Approvers / Reviewed / Verifiers for a work item was not received is when the user was not part of the project area. If the users are part of team area alone as well they are receiving the notifications.

If the users are part of the project area and still do not receive only these mail notifications then, you must review the mail notification configuration for the user or raise a case with IBM Support to debug further.

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