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question asked: Feb 07 '19, 10:37 a.m.
question was seen: 857 times
last updated: Oct 29 '19, 10:13 a.m.

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Why do I not see any reports in Report Builder in Jazz CLM?

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A S (58●5●30) | asked Feb 07 '19, 10:37 a.m.
edited Feb 07 '19, 10:41 a.m.

As an admin I am unable to see any reports in Report Builder in Jazz CLM.  

I am logged in, and can get to other parts of Jazz.  When I go to Report Builder, I see the initial page (see below).  When i click on any of the links, I get a blank black page. (Note: The links have been edited so they don't work from this site)

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A S (58●5●30) | answered Oct 29 '19, 10:13 a.m.
Thanks for the troubleshooting tips.  I will keep them in mind for steps to check if this happens again.

This was a temporary glitch.  Fixed itself when we rebooted the servers.  Could not determine the reason.  I have not looked at the logs since it fixed itself.  
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Sterling Ferguson-II (1.6k●8●280●269) | answered Feb 12 '19, 9:43 p.m.

Hello,


Did you get an answer? Does the account you login with have a valid email address?

thanks

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Matt Muller (598●1●35●74) | answered Feb 25 '19, 5:54 a.m.

Hi,

from memory the Admin has to deploy the report to JRS / Report Builder

https://www.ibm.com/support/knowledgecenter/SSYMRC_6.0.4/com.ibm.team.jp.jrs.doc/topics/t_import_dflt_quer.html

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Bharath Rao (915●1●36) | answered Feb 25 '19, 10:18 a.m.

 Hi,


Have you added the admin user under https://<CLM HOST>/rs/setup > Choose reports manager ?

If not add the user and re-login.

Hope this helps!

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